{"id":2673660,"url":"https://alion.io/job/bombardier-customer-account-management-coordinator","title":"Customer Account Management Coordinator","company":{"id":455981,"name":"Bombardier","domain":"bombardier.com","url":"https://alion.io/company/bombardier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":1125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-16T04:29:22Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-30T21:47:13Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"When applicable, Bombardier promotes flexible and hybrid work policies.\nWhy join us?\nAt Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.\nWorking at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.\nBombardier’s Benefits Program\nWith our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:\nInsurance plans (Dental, medical, life insurance, disability, and more)\nCompetitive base salary \nRetirement savings plan \nEmployee Assistance Program \nTele Health Program\n What are your contributions to the team?\nIn your role, you will:\nAssist in managing the business performance of the Customer Account Management (CAM) team\nCoordinate governance activities by maintaining status reports, distributing meeting minutes, and action logs\nChair and lead weekly project review meetings and track project progress and follow-up actions\nManage the team’s Balanced Score Card and support the development and monitoring of Key Performance Indicators (KPI)Develop and maintain a data tracking system to measure performance and report metrics\nMaintain metrics, identify trends and prepare monthly reports\nCreate and maintain detailed action and project plans using performance data to drive continuous improvement initiatives\n\nSupport the Customer Account Management Team during aircraft launch activities, including preparing and validation of internal documentation and sales packages\nManage the organization of sales documentation, ensuring accuracy, completeness, and organized document management\nAssist with customers and prospective client facility tours, providing detailed overview of the facility,\nemphasizing manufacturing processes and operational capabilities\nLiaise with internal stakeholders including Interior Design, Program Management, Engineering, Contract Management and Sales\nPerform various administrative and coordination duties to support team when needed\nAssist the team with special projects and initiatives, ensuring timely execution and successful completion\nHow to thrive in this role?\nQualifications\nAs our ideal candidate,\nYou possess an undergraduate university degree in a related field of study, such as aviation management, business administration, engineering or another substantially related field of endeavor;\nYou have exceptional organizational and planning skills, have high attention for detail, and can set priorities in order to achieve important milestones;\nYou have a keen interest in management;\nYou are resourceful in finding information and solutions;\nYou demonstrate solid project management skills;\nYou are a team player and possess excellent communication skills, both written and spoken;\nYou are an active listener and have the ability to quickly summarize and effectively document the conclusion of a discussion;\nYou are proficient with Microsoft Office applications (Excel, PowerPoint, Teams etc);\nKnowledge of Power BI would be an asset;\nYou are fluent in English (written and spoken), French would be an asset.\nNow that you can see yourself in this role, apply and join the Bombardier Team!\nPlease note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.\nBombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.\nJob Customer Account Management Coordinator\nPrimary Location Centre de finition\nOrganization Aerospace Canada\nShift\nEmployee Status Regular\nRequisition 14390 Customer Account Management Coordinator","description_format":"text","description_chars":4361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Life insurance","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aircraft Manufacturing","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-16T04:29:22Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.675,"p_room":0.55,"age_days":14,"expected_fill_days":12,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/bombardier-customer-account-management-coordinator","json_url":"https://alion.io/job/bombardier-customer-account-management-coordinator.json","meta":{"generated_at":"2026-10-31T00:10:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":455981},"rest":"https://alion.io/mcp/rest/get_company?id=455981"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbombardier-customer-account-management-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbombardier-customer-account-management-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbombardier-customer-account-management-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bombardier-customer-account-management-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbombardier-customer-account-management-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2673660}},{"tool":"search_jobs","arguments":{"company":"bombardier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2673660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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