{"id":1795603,"url":"https://alion.io/job/bombardier-it-major-incident-manager","title":"IT Major Incident Manager","company":{"id":455981,"name":"Bombardier","domain":"bombardier.com","url":"https://alion.io/company/bombardier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Self-Healing","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-03T18:06:43Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-31T02:40:20Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"When applicable, Bombardier promotes flexible and hybrid work policies.\nWhy join us?\nAt Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.\nWorking at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.\nBombardier’s Benefits Program\nWith our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:\nInsurance plans (Dental, medical, life insurance, disability, and more)\nCompetitive base salary \nRetirement savings plan \nEmployee Assistance Program \nTele Health Program\nPosition Overview\nWe are currently seeking a Major Incident Manager to join our IT Operations team. In this role, you will be responsible for monitoring and maintaining the health of critical technology services, leading the resolution of major incidents, and ensuring business operations remain resilient and available. Acting as a central coordination point during service disruptions, you will drive timely communication, stakeholder engagement, and cross-functional collaboration to minimize business impact and restore services as quickly as possible.\nHow to thrive in this role?\nYou excel in a fast-paced environment, possess strong IT operations and ITIL knowledge, and can effectively bridge technical and business conversations\nYou are skilled at coordinating teams during high-pressure situations, communicating with stakeholders at all levels, and identifying opportunities to improve service reliability and operational efficiency\nIn this role, you must be able to work on rotation outside of normal business hours (weekend shifts, holidays, & evenings) as our team’s coverage is 24 hours a day, 7 days a week, 365 days a year.\nWhat are your contributions to the team?\nTake end to end ownership of Major Incidents impacting Bombardier environment, coordinating with resolution technology teams and establishing effective communication\nLead, facilitate, and chair all investigation conference calls dedicated to prompt resolution of Major Incidents and send regular communications to the stakeholders\nCollaborate with infrastructure, application, cloud, and other support teams to improve service availability, monitoring effectiveness, and operational performance.\nTake actions to achieve reductions in frequency and duration of Major incidents that impact IT availability. Audit and ensure ticket compliance per ITIL and Major Incident Management best practices\nDrive proactive monitoring, event management, and continuous service improvement initiatives to reduce business-impacting incidents and improve service reliability across the enterprise.\nIdentify recurring operational issues and work with resolver groups to implement preventive and corrective actions. \nDrive automation initiatives to improve operational efficiency and accelerate incident response.\nSupport automation, self-healing, and operational efficiency initiatives to reduce manual effort and improve service reliability.\nParticipate in MORs, DMMs, operational readiness, health checks, and service risk assessments.\nMaintain operational runbooks, SOPs, dashboards, escalation matrices, and knowledge articles to support effective service restoration and operational readiness.\n How to thrive in this role?\nYou have a Bachelor Degree in Engineering, Computer Science, or relevant technical discipline. \nYou have at least 8 years of experience working in IT Operations, Command Center, NOC, Major Incident Management, or Service Management environments.\nYou have ITIL Foundation Certification.\nYou have strong knowledge of ITIL Event, Incident, Problem, and Change Management processes and ServiceNow, especially ServiceNow Incident Management module. \nYou have strong analytical skills with experience interpreting operational metrics, trends, and KPIs.\nYou have good understanding of multi-tiered IT infrastructure environments, including routers, switches, physical/virtual servers, storage arrays, active directory, and APIs.\nGood knowledge of computer systems, integration and architecture principles, and how interconnected technologies support critical business processes.\nExperience in IT support and operational management, including coordinating service restoration and managing high-impact incidents.\nExperience with automation, workflow orchestration, or operational process improvement is considered an asset. \nKnowledge of enterprise monitoring and observability tools (Datadog, ManageEngine, Ignio, etc.).\nYou have outstanding written and verbal communications skills in English; proficiency in French is an asset. \nYou have expertise in Microsoft Teams, Co-Pilot, and Microsoft Office 365.\n#LI-hybrid\nNow that you can see yourself in this role, apply and join the Bombardier Team!\nPlease note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.\nBombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.\nJob IT Major Incident Manager\nPrimary Location Administrative Centre (CA)\nOrganization Aerospace Canada\nShift Day job\nEmployee Status Regular\nRequisition 15538 IT Major Incident Manager","description_format":"text","description_chars":5962,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:06:43Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.683,"p_room":0.35,"age_days":28,"expected_fill_days":13,"reasons":["conf:27","velocity","win:tail","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/bombardier-it-major-incident-manager","json_url":"https://alion.io/job/bombardier-it-major-incident-manager.json","meta":{"generated_at":"2026-11-01T23:13:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":455981},"rest":"https://alion.io/mcp/rest/get_company?id=455981"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbombardier-it-major-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbombardier-it-major-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbombardier-it-major-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bombardier-it-major-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbombardier-it-major-incident-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1795603}},{"tool":"search_jobs","arguments":{"company":"bombardier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1795603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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