{"id":1712384,"url":"https://alion.io/job/bond-customer-employee-experience-consultant","title":"Customer & Employee Experience Consultant","company":{"id":2160154,"name":"Bond","domain":"bondbl.com","url":"https://alion.io/company/bondbl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"A","score":89,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":208000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-11-24T16:12:39Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T11:34:41Z","board_verified":true,"closed_at":null,"days_open":330,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":330},"description":"*We are specifically looking for Consultants in the West Coast.*At Bond, we build deeper brand loyalty and drive sustainable growth through innovative customer experience solutions. We're a dynamic, forward-thinking team-and we’re looking for seasoned professionals who can help shape the future of loyalty.\nWe’re expanding our national network of Customer & Employee Experience Consultants to support exciting upcoming projects. This is your opportunity to play a key role in transforming dealership cultures and elevating customer experience standards across the country.\nAbout the Role:\nAs a Customer & Employee Experience Consultant, you’ll partner with automotive retailers nationwide to consult, coach, and facilitate sessions that drive measurable, people-first change. You’ll use your expertise to empower leaders and frontline teams with tools, insights, and behaviors that elevate the customer journey.\nThis is a multi-month contract role, ideal for independent consultants who thrive in fast-moving environments, love to travel, and want to make an immediate and lasting impact while building solid relationships with key store contacts.\nResponsabilidades\n What You'll Do:Travel to assigned dealership locations across the U.S. (up to 90 in-store days between January and November 2026 - not including travel).\nDeliver impactful full-day coaching and training - both in-person and virtually - focused on improving customer experience and driving in-store culture change (via employee experience).\nBuild trusted relationships with automotive retail store leadership and frontline staff to inspire engagement and action.\nExecute a structured program methodology with the skills, agility and prowess to ensure content is relevant and tailored to client needs, while ensuring client KPIs are achieved.\nDeliver consulting that translates data and insights into practical (SMART) action plans and performance improvements. Co-build accountability plans with store leadership and staff to support their ongoing efforts, using a prescribed system to track and manage.\nTrack and manage detailed visit information for store observations, feedback, and recommendations for 1) store visits, and 2) all communications with stores, into the CRM platform.\nAttend, lead, and/or support onboarding, virtual team sessions, and client meetings as required.\nRequisitos\n Your Skill Strengths & Qualifications:10+ years’ experience in leadership, customer experience, employee experience, coaching, consulting, and/or training.\nDemonstrated success leading cultural transformation and/or customer satisfaction initiatives.\nExperience managing complex human-centric transformations involving people, processes, and technology\nA consultative *and* coach-like approach that builds credibility quickly, builds consensus, and inspires transformation.\nStrong facilitation skills and comfort speaking to various audiences - from executive teams to deskless workers.\nProven ability to manage your own schedule, prioritize responsibilities, and meet deadlines with minimal supervision.\nSavvy with Microsoft Word, Excel, PowerPoint, and digital tools (Zoom, Salesforce).\nComfortable with data-able to present it in a meaningful way to drive action.\nValid U.S. driver’s license and vehicle/business liability insurance (or willingness to obtain).\nAdvanced proficiency of the following skills: autonomy + collaboration, discernment, critical thinking, agility + improvisation, relationship building, concise + detailed + influential communication, participant engagement, problem-solving, active listening, giving feedback, fostering emotional intelligence.\nPreferred Experience:\nAutomotive, retail, and/or hospitality industry experience.\nCoaching or training certifications (e.g., ICF, CTDP, EQA).\nPrior experience as an independent consultant.\nYou are right for the role if:\nYou’re approachable, adaptable, and can lead with influence rather than authority.\nYou inspire teams and leadership to embrace change and take ownership of both customer and employee experiences.\nYou thrive in a high-travel, project-based environment and bring your best to each engagement.\nYou’re savvy with technology, systems, and keeping organized to drive efficient and optimal performance.\nYou know how to read a room, diffuse resistance, and energize a team toward a shared goal.\nYou can figure things out on your own and aren't afraid to ask for help.\nYou enjoy the balance of working independently and as a team player.\nYou're comfortable standing in front of the room, at the boardroom table, and grabbing a seat with team members in the lunchroom.\nBeneficios\nWhy join the Bond CX/EX Consulting Team?Be part of a high-impact, high-integrity organization driving transformation across major industries. \nWork on nationally recognized programs for major brands.\nJoin a collaborative, future-forward team that values innovation and relationships.\nFlexibility to manage your schedule and preserve work/life integration while traveling.\nMake a meaningful difference - one store, one team, one customer at a time.\nLet’s Create Bonds That Drive Loyalty\nIf you’re ready to use your experience to make a difference and help businesses level up their customer experience, we’d love to connect.","description_format":"text","description_chars":5248,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-02T17:39:34Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.374,"p_room":0.28,"age_days":330,"expected_fill_days":91,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/bond-customer-employee-experience-consultant","json_url":"https://alion.io/job/bond-customer-employee-experience-consultant.json","meta":{"generated_at":"2026-10-21T15:05:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2160154},"rest":"https://alion.io/mcp/rest/get_company?id=2160154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbond-customer-employee-experience-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbond-customer-employee-experience-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbond-customer-employee-experience-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bond-customer-employee-experience-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbond-customer-employee-experience-consultant"}]}