{"id":1712367,"url":"https://alion.io/job/bond-director-application-support","title":"Director, Application Support","company":{"id":2160154,"name":"Bond","domain":"bondbl.com","url":"https://alion.io/company/bondbl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":170000,"currency":"CAD","period":"year","gross":null,"usd_annual":119481},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"PagerDuty","optional":false},{"name":"Power Automate","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-23T20:02:44Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T23:22:01Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.The Director, Application Support is a strategic leader responsible for directing the delivery and evolution of Bond’s application support services across multiple teams, clients, and portfolios. This role requires a highly skilled professional who excels at navigating complex challenges with significant ambiguity, balancing strategic vision with hands-on execution.\nThe successful candidate will be a trusted thought leader within Bond, inspiring teams to deliver exceptional service, driving process and technology improvements, and ensuring application stability and performance that directly supports client success and business growth.\nResponsabilidades\nStrategic Leadership & VisionDefine and lead the strategic direction for the Application Support function in alignment with Bond’s broader business goals.\nContribute to the development of new service offerings and enhancements to existing support capabilities.\nServe as a change agent, championing innovation, process maturity, and continuous improvement.\nLeverage deep understanding of client needs, industry trends, and competitive insights to inform strategy and operational priorities.\nContributes to development of strategies of an Application Support, Incident and Problem Management.\nPeople Leadership & Team DevelopmentLead multiple Application Support teams across various projects and clients.\nBuild and sustain a high-performing team culture that fosters collaboration, innovation, and accountability.\nActively manage resourcing, budgeting, and team structure to align with strategic priorities.\nMentor managers, team leads, and senior technical staff, developing leadership capability within the function.\nConduct performance optimization initiatives to scale team capacity and improve efficiency.\nOperational Excellence & DeliveryOversee delivery of Tier 1, Tier 2, and Tier 3 application support, ensuring high availability, reliability, and performance.\nEstablish, monitor, and report support KPIs, find and implement support processes and policies improvements.\nOversee and manage performance of external Application Support vendors.\nDrive optimization of incident, problem, and change management processes to reduce escalation volume and improve resolution times.\nEnsure compliance with security, regulatory, and best-practice standards in all solutions and processes.\nMakes decisions on implementation and ensures operational effectiveness and contributes to development of organizational policies.\nLead cross-functional initiatives to address systemic issues, improve tooling, and enhance service quality.\nManage support for larger and more complex client portfolios, balancing multiple priorities and service level agreements (SLAs).\nBusiness Acumen & ImpactApply advanced understanding of Bond’s revenue streams (Gross Revenue, Net Revenue, Gross Margin) to make informed decisions that balance client satisfaction with operational efficiency.\nParticipate in P&L discussions for the function and provide input on cost and investment considerations.\nUse business and client knowledge to influence product and service evolution.\nActively contribute to Bond’s market presence through thought leadership, client engagement, and industry participation.\nInteracts with senior management, executives, and/or major customers.\nReconciles multiple stakeholder views to drive business value.\nRequisitos\nRequired:Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.\n10+ years of experience in application support, IT operations, or software engineering, including 5+ years in leadership roles managing multiple teams or functions.\nProven track record in leading strategic initiatives, managing large client portfolios, and delivering measurable operational improvements.\nStrong understanding of application architecture, infrastructure dependencies and IT operations.\nAn expert and a leader with proven background in IT service management.\nTraining and certification in IT support and operations best practices (ITIL or similar).\nExceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels.\nTechnology and tools:Microsoft stack including native Azure, .NET, SQL.\nObservability and monitoring: Splunk, Dotcom, App Insight, Log Analytics.\nProcess automation: MFT, Power Automate, Zoho, PagerDuty.\nPreferrable assets:Familiarity with the Azure Well-Architected Framework.\nFamiliarity with modern observability, monitoring, and automation tools.\nExperience with budget management and cost optimization in a technology function.\nDemonstrated success in building new service offerings or transforming existing support functions.\nMicrosoft Azure certification.\nBeneficios\nCompensation: The expected base salary compensation for this role is $ 125,000 to $170,000 CAD annually. Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.\nVacancy Type: This posting is for an existing vacancy.\nThe actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.\nAt Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:\nFlexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.\nMoments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.\nHealth & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.\nFuture-focused: Retirement planning assistance with company matching.\nCareer development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.\nCelebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.","description_format":"text","description_chars":6776,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-02T17:39:34Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":119481,"is_top_pay":false},"html_url":"https://alion.io/job/bond-director-application-support","json_url":"https://alion.io/job/bond-director-application-support.json","meta":{"generated_at":"2026-10-05T01:32:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2028,"day_limit":5000,"remaining_today":2972,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}