{"id":3272149,"url":"https://alion.io/job/bondora-crm-manager","title":"CRM Manager","company":{"id":7036,"name":"Bondora","domain":"bondora.group","url":"https://alion.io/company/bondora","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5512},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":false},{"name":"Iterable","optional":true},{"name":"Salesforce","optional":true},{"name":"SQL","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-26T09:36:50Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T21:42:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Bondora, our mission is simple: to make finance easy, transparent, and accessible for everyone.\nFounded in 2008, we’ve helped more than 700,000 customers across Europe borrow and invest effortlessly through our trusted digital products.\nAs a rapidly growing financial technology company, we’re reaching new heights with a bold vision. We’re set to acquire a banking license, unlocking a world of possibilities for our customers. This transition will allow us to expand our lending across more EU countries and broaden our product suite to deliver even more value.\nJoin us on this journey and let’s build the future of finance together!\nWhat is this role about?\nAs a CRM Manager, you build and run the customer journeys that guide Bondora’s customers through their whole lifecycle: from their first loan application and onboarding, to repeat loans and add-ons, to the moments when repayments get difficult. You’ll be one of three CRM Managers in Bondora’s CRM & Customer Value team, reporting to the Head of CRM & Customer Value. Our CRM runs on Braze, with unusually rich customer and loan data and value signals already flowing in. You’ll decide what to build by its value in loans and euros, prove what works against holdout groups, and treat every customer fairly: a loan is a financial decision, not a shopping cart.\nYour main responsibilities\nBuild and run customer journeys in Braze across the lifecycle: application and onboarding, repeat loans and add-ons, reactivation, and payment difficulty, with QA before every launch and zero customer-facing errors.\nDesign journeys around the customer’s situation: triggers, timing, cadence, channels and fallback, stop rules, and handovers to self-service, a human or another journey.\nProve what works: build a control or holdout into every journey and report results as business outcomes (signed loans, revenue, arrears), not opens or clicks.\nPrioritise by value: size opportunities in loans and euros before building, and rank your work by value rather than volume.\nOwn compliance and risk suppression: classify messages correctly, respect consent, never send commercial messages to customers showing payment risk, and involve Legal and Risk before launch.\nKeep the data reliable: validate events and attributes, fix journeys that act on wrong or late data, and escalate upstream issues with evidence.\nMove legacy communications into Braze and work through the team’s shared rules: one intake route for requests, and clean handovers with the other CRM Managers.\nWhat would ensure success in this role?\n5+ years of hands-on experience in CRM or lifecycle marketing. Experience in lending, fintech or recurring-revenue businesses is a plus.\nHands-on production experience in Braze or a comparable platform (Iterable, Customer.io, Salesforce Marketing Cloud): journeys, segmentation, event and API triggers, dynamic content and QA. You build it yourself, not through an agency.\nExperience designing journeys for different lifecycle stages, built around the customer’s situation rather than a fixed sequence.\nExperimentation literacy: you design tests with holdouts, read business outcomes rather than open rates, and can pull your own data (SQL or a product analytics tool).\nCommercial judgment: you can estimate what an improvement is worth in loans and euros and decide what to build first.\nSound compliance judgment: transactional vs. promotional messages, consent, and responsible treatment of customers in a credit business.\nA habit of checking data before trusting it, and of fixing problems at the root.\nWorking expertise in email, SMS and WhatsApp, with modular, localisable content for several markets.\nA habit of using AI to speed up QA and analysis, with the judgment to know when not to trust it.\nHigh ownership and a bias to action: you’d rather ship something good this week than something perfect next quarter, and you drive conversations with Product, Engineering, Legal and Risk toward decisions.\nWhat can you expect at Bondora? \nContribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.\nOur employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)\nWe provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities (and budget) to expand your skills and skyrocket your career.\nThe next steps\nIf you have the guts, ideas, and a team vision, apply now! \nOur hiring process: \n1⃣ Meet Anna, our Recruiter - your first chat to share your story and ambitions.\n2⃣ Meet Mario, CMO. \n3⃣ Tackle a home task to showcase your skills.\n4⃣ Complete our personality and logic assessments via Alva Labs.\n5⃣ Meet Pärtel Tomberg, our CEO.\n6⃣ Bar Raiser interview withOlga Kikas, our Chief of People.\n7⃣ If the stars align - welcome to Bondora!\nJoin our team of Bondorians, and let's make it happen!\nIf you'd like to read how Bondora collects, uses, and protects your personal data during recruitment, please see HERE.","description_format":"text","description_chars":5244,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Crowdfunding & P2P Lending","Consumer Loans & Pawnshops","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-26T12:12:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":66,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/bondora-crm-manager","json_url":"https://alion.io/job/bondora-crm-manager.json","meta":{"generated_at":"2026-10-30T01:18:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7036},"rest":"https://alion.io/mcp/rest/get_company?id=7036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbondora-crm-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbondora-crm-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbondora-crm-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bondora-crm-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbondora-crm-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3272149}},{"tool":"search_jobs","arguments":{"company":"bondora.group","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3272149},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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