{"id":2254453,"url":"https://alion.io/job/bonterra-implementation-consultant","title":"Implementation Consultant","company":{"id":4137,"name":"Bonterra","domain":"bonterratech.com","url":"https://alion.io/company/bonterra","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":66000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Monday.com","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-10T00:00:00Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T11:26:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"US Salary: $66,000\nAbout Us\nBonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.\nAbout the Role\nAre you driven to solve complex, creative problems with multiple possible answers? Are you a clear, confident communicator who enjoys teaching others and can address conflicts directly? Are you motivated to help nonprofits adopt technology that measures outcomes, drives donations, and communicates impact? If so, we want to meet you!\nWhat you'll do\nThe Implementation Consultant leads complex, multifaceted client implementations across Bonterra's Case Management product suite and/or Fundraising Solutions. Working with cross-functional teams and nonprofit leadership, you'll design and configure tailored solutions that address sophisticated client requirements. Your primary responsibility is to architect solutions that meet customer needs-considering staffing, programs, data migration, and integrations-while also empowering clients with the skills and confidence to own their solution long-term. A successful implementation is one that meets customer requirements, is adopted quickly by staff, and delivers measurable outcomes. In this role, you'll lead the technical design and client enablement while balancing client satisfaction with project budgets and timelines, and contributing to broader PS team excellence.\nAcquire and maintain deep expertise across the full Case Management product suite and/or Fundraising Solutions. Apply your knowledge to design creative, custom solutions when standard templates don't fit.\n\nConduct thorough discovery to understand client org structure, strategic goals, data needs, existing systems, and migration requirements.\n\nDesign and configure sophisticated solutions within budget, documenting requirements clearly and estimating hours and timelines accurately.\n\nLead technical demonstrations of solutions, translating complex features into language that resonates with specific client requirements and stakeholders.\n\nPartner with Project Managers, fellow Implementation Consultants, and Onboarding Consultants to coordinate delivery and ensure quality across multiple concurrent implementations.\n\nLead collaborative working sessions with client subject matter experts, ensuring they're learning and building confidence as you build their solution.\n\nDevelop and maintain trusted relationships with contacts at all levels of the customer organization, from program staff through VP/Director leadership.\n\nProactively identify and communicate project risks. Escalate early, involve leadership and partners as needed, and prevent crises through direct client conversations about scope, budget, and priorities.\n\nMaintain accurate project records in Salesforce and Monday.com, capturing decisions, timelines, and status daily.\n\nContribute to PS process improvement, documenting best practices, building reusable assets, and mentoring junior team members on implementation strategy and delivery.\n\nRequirements\n6+ years of professional experience\n\n3+ years of experience in software implementation, consulting, or solution architecture\n\nActive listening skills enabling you to quickly understand a company's org structure, goals, and data needs\n\nDemonstrated ability to document requirements, design solutions, and estimate timelines and effort\n\nProblem-solving skills with technical agility, creativity, and comfort working in ambiguous situations\n\nStrong relationship-building skills (you gain trust and influence quickly)\n\nClear verbal and written communication, including the ability to break down complex concepts into simple, compelling language\n\nStrong individual accountability and ability to work independently while collaborating effectively across teams\n\nPreferred Additional Experience\nAdministrator or power-user-level experience with Bonterra Case Management or Fundraising Solutions products\n\nBackground in human services, social services, nonprofit operations, or nonprofit technology\n\nKnowledge of government databases, reporting requirements, and compliance frameworks\n\nExperience with data migration projects, including planning, mapping, validation, and QA\n\nFamiliarity with SQL and the ability to create custom queries for data analysis\n\nProficiency in Microsoft Excel, Salesforce, Monday.com, and Lucidchart\n\nExperience mentoring or leading junior team members\n\nAt Bonterra, we’re building AI-powered tools to solve real human challenges-and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes\nYou are welcome to apply even if you don't meet every qualification listed.\nAt this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.\n____________________________________________________________________________________\nOur Culture\nAt Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.\nCompensation & Benefits\nWe offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.\nCompensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.\n____________________________________________________________________________________\nEqual Opportunity & Accommodations\nAt Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.\nIf you require a reasonable accommodation during the application process, please submit a request.","description_format":"text","description_chars":6984,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Fan Engagement","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-11T03:42:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/bonterra-implementation-consultant","json_url":"https://alion.io/job/bonterra-implementation-consultant.json","meta":{"generated_at":"2026-10-12T14:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4137},"rest":"https://alion.io/mcp/rest/get_company?id=4137"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbonterra-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbonterra-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbonterra-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bonterra-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbonterra-implementation-consultant"}]}