Senior Research Manager
Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Aug 30, 2026.
Join Booking.com as a Senior Research Manager, where you will define and drive the understanding of customers and the future of travel experiences. You will lead and grow a high-performing team of skilled researchers, guide research processes, and partner with multidisciplinary product teams to identify customer needs and develop insights for product development. You will also build a fundamental understanding of the current user experience, pull together customer data, and develop an accurate and inspiring picture of our customers to guide ongoing product development.
Missions
- Definir y dirigir la comprensión de los clientes y el futuro de las experiencias de viaje.
- Identificar y dar forma a la estrategia de producto, inspirando a los socios multifuncionales a crear grandes experiencias.
- Liderar y hacer crecer un equipo de investigadores altamente capacitados que proporcionen la base para la toma de decisiones informadas y objetivas.
Profil recherché
- You will align UX research activities with wider plans and build user-centred practices in product teams- You are a strong and empathetic leader who manages and develops the members of the team
- You will define and lead research programs that influence the customer proposition
- You have a strong grounding in product development processes and effective cross-functional collaboration skills
- You bring expertise in research practices across all phases of the product life-cycle
- You have excellent knowledge of primary research methods, including surveys, diary studies, interviews, and focus groups
- You also have knowledge of secondary and expert methods, such as literature reviews, cognitive walkthroughs, and desk research
- You are an excellent communicator and will partner closely with senior stakeholders as a member of the research leadership team
- Experience delivering primary and secondary research methods in UX Research
- Excellence in converting research results into influential Product and Design recommendations
- Required past experience performing quantitative research experience (statistics or data science or data analysis)
- Nice to have: awareness of experimentation, product development principles, and e-commerce or travel industry exposure
- Experience managing other managers as part of a growing team of UX Researchers
- 10+ years' UX research delivery from an in-house or agency environment
- Strong analytical skills, with a demonstrated ability to distill the output of complex datasets
- Extensive experience as the research craft point of contact to multiple senior (Director+) stakeholders within Product and Design teams
- Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar professional experience
- Experience with designing, leading and implementing UX Research projects at scale