{"id":2012363,"url":"https://alion.io/job/booking-senior-research-manager","title":"Senior Research Manager","company":{"id":97173,"name":"Booking.com","domain":"booking.com","url":"https://alion.io/company/booking-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":127000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1203},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-30T00:05:44Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T06:34:30Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Join Booking.com as a Senior Research Manager, where you will define and drive the understanding of customers and the future of travel experiences. You will lead and grow a high-performing team of skilled researchers, guide research processes, and partner with multidisciplinary product teams to identify customer needs and develop insights for product development. You will also build a fundamental understanding of the current user experience, pull together customer data, and develop an accurate and inspiring picture of our customers to guide ongoing product development.\nMissions\nDefinir y dirigir la comprensión de los clientes y el futuro de las experiencias de viaje.\nIdentificar y dar forma a la estrategia de producto, inspirando a los socios multifuncionales a crear grandes experiencias.\nLiderar y hacer crecer un equipo de investigadores altamente capacitados que proporcionen la base para la toma de decisiones informadas y objetivas.\nProfil recherché\n - You will align UX research activities with wider plans and build user-centred practices in product teams- You are a strong and empathetic leader who manages and develops the members of the team\n- You will define and lead research programs that influence the customer proposition\n- You have a strong grounding in product development processes and effective cross-functional collaboration skills\n- You bring expertise in research practices across all phases of the product life-cycle\n- You have excellent knowledge of primary research methods, including surveys, diary studies, interviews, and focus groups\n- You also have knowledge of secondary and expert methods, such as literature reviews, cognitive walkthroughs, and desk research\n- You are an excellent communicator and will partner closely with senior stakeholders as a member of the research leadership team\n- Experience delivering primary and secondary research methods in UX Research\n- Excellence in converting research results into influential Product and Design recommendations\n- Required past experience performing quantitative research experience (statistics or data science or data analysis)\n- Nice to have: awareness of experimentation, product development principles, and e-commerce or travel industry exposure\n- Experience managing other managers as part of a growing team of UX Researchers\n- 10+ years' UX research delivery from an in-house or agency environment\n- Strong analytical skills, with a demonstrated ability to distill the output of complex datasets\n- Extensive experience as the research craft point of contact to multiple senior (Director+) stakeholders within Product and Design teams\n- Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar professional experience\n- Experience with designing, leading and implementing UX Research projects at 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