{"id":3260663,"url":"https://alion.io/job/boomering-it-support-specialist","title":"IT Support Specialist","company":{"id":3775652,"name":"Boomering","domain":"boomering.ph","url":"https://alion.io/company/boomering","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angeles City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T04:58:15Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T00:16:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Title: IT Support Specialist\nSchedule: 8:00AM-5:00PM PHT\nWork setup: Onsite (Clark, Philexcel)\nSalary: P35,000\nHolidays: Philippines Holidays\nJob Summary:\nThe IT Support Specialist is responsible for providing technical support to end users and assisting in the maintenance, administration, and troubleshooting of the company's IT systems and infrastructure.\nThe position provides support for computers, operating systems, applications, networks, servers, communication systems, and other IT equipment. The role is also responsible for managing assigned support tickets, documenting resolutions, escalating complex issues, and maintaining technical documentation and knowledge-base articles.\nKey Responsibilities:\nProvide Level 1 and Level 2 technical support to onsite and remote users.\nDiagnose and resolve hardware, software, operating system, network, connectivity, and application-related issues.\nInstall, configure, maintain, and troubleshoot desktops, laptops, peripherals, and other IT equipment.\nSupport Windows-based workstations and basic Linux environments.\nAssist in the administration and troubleshooting of Windows Server, Active Directory, Group Policy, DNS, DHCP, and related services.\nConfigure and troubleshoot network devices, wired and wireless connections, VLANs, VPNs, and other network services.\nAssist in the administration and troubleshooting of MikroTik, Ubiquiti/UniFi, and Sophos Firewall environments.\nSupport Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and user account-related concerns.\nConfigure and troubleshoot PBX/VoIP systems, softphones, IP hardphones, headsets, extensions, and related communication equipment.\nSupport ZKTeco biometric and attendance devices, including basic configuration, connectivity, and synchronization troubleshooting.\nPerform basic and advanced troubleshooting using appropriate diagnostic tools and a structured troubleshooting methodology.\nUse the OSI Model and TCP/IP concepts when diagnosing network-related incidents.\nReceive, update, manage, and resolve assigned IT support tickets.\nPrioritize incidents and service requests based on urgency and business impact.\nEscalate unresolved or complex issues to the appropriate IT colleague, technical team, vendor, or service provider.\nEnsure complete troubleshooting information and findings are documented before escalation.\nFollow up on escalated incidents until resolution.\nCreate and maintain technical documentation, troubleshooting guides, Standard Operating Procedures (SOPs), and Knowledge Base articles.\nDocument newly encountered issues and their confirmed solutions for future reference.\nAssist with IT asset inventory, equipment deployment, employee onboarding and offboarding, and equipment retrieval.\nAssist in implementing endpoint security, access controls, system updates, and other IT security requirements.\nCoordinate with vendors and service providers when required.\nPerform other IT-related duties and responsibilities assigned by the IT Manager or IT Support Lead. Qualifications: Education\nBachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Electronics Engineering, or another related IT or Engineering field is required. Experience\n2-4 years of relevant professional experience in IT Support, Technical Support, Network Support, Systems Administration, or a similar role.\nDemonstrated experience providing technical support in a business or enterprise environment.\nExperience supporting both onsite and remote users is preferred. Technical Knowledge and Skills Candidates should have working knowledge or hands-on experience in the following:\nWindows 10 and Windows 11\nWindows Server 2022\nActive Directory\nGroup Policy\nDNS and DHCP\nMicrosoft 365\nLinux Operating Systems\nMikroTik RouterOS\nUbiquiti / UniFi\nSophos Firewall\nLAN/WAN and Wi-Fi troubleshooting\nTCP/IP and OSI Model\nIP Addressing and Subnetting\nVLANs, Routing, Switching, NAT, and VPN\nPBX and VoIP systems\nSIP, Softphones, and IP Hardphones\nZKTeco Biometric Systems\nEndpoint and peripheral troubleshooting\nRemote support tools\nIT ticketing/helpdesk systems\nTechnical documentation and Knowledge Base management Knowledge or experience with Zoho Desk or a similar IT ticketing/helpdesk platform is an advantage. Troubleshooting Competency The candidate should be capable of performing both basic and advanced troubleshooting, including:\nHardware and peripheral issues\nWindows operating system issues\nBasic Linux issues\nSoftware and application issues\nNetwork and internet connectivity\nDNS and DHCP issues\nActive Directory and Group Policy issues\nVPN connectivity\nFirewall-related connectivity issues\nMicrosoft 365 issues\nPBX and VoIP issues\nBiometric-device connectivity\nBasic server-related issues The candidate should demonstrate a systematic approach to troubleshooting, identify probable root causes, implement appropriate solutions, and recognize when an issue requires escalation. Ticketing, Escalation, and Documentation The IT Support Specialist is expected to:\nTake ownership of assigned support tickets.\nAccurately document reported issues, troubleshooting steps, findings, and resolutions.\nMaintain timely and professional communication with users.\nResolve incidents within the scope of the position.\nEscalate issues that require higher-level access, expertise, or authority.\nCoordinate with other IT team members until escalated issues are resolved.\nProperly document resolved incidents before ticket closure.\nCreate or update Knowledge Base articles for new, recurring, or significant technical issues.\nMaintain clear and reusable troubleshooting documentation for the IT team. Certifications Relevant IT certifications are preferred and considered an advantage, including but not limited to:\nMikroTik MTCNA or higher\nCisco CCNA\nCompTIA A+, Network+, or Security+\nMicrosoft Certifications\nSophos Certifications\nUbiquiti Certifications\nLinux Certifications\nITIL or other IT Service Management certifications Core Competencies\nStrong technical and analytical troubleshooting skills\nGood understanding of networking fundamentals and the OSI Model\nStrong problem-solving skills\nCustomer-service orientation\nGood verbal and written communication skills\nGood technical documentation skills\nAbility to prioritize and manage multiple support requests\nAbility to work independently and collaboratively\nStrong attention to detail\nGood time-management skills\nSense of ownership and accountability\nAbility to appropriately identify, resolve, and escalate technical issues\nWillingness to learn and adapt to new technologies\nAbility to handle confidential company and client information professionally Preferred Candidate Profile The ideal candidate is a hands-on IT professional with 2-4 years of experience who can independently handle common IT support incidents while understanding when an issue requires escalation. The candidate should have a solid foundation in end-user support, networking, Windows environments, Microsoft 365, server administration, firewalls, VoIP, and IT service management, with the ability to troubleshoot issues systematically rather than relying on trial-and-error solutions. The successful candidate should also demonstrate good ticket ownership, documentation practices, teamwork, and a commitment to continuously improving the IT team's Knowledge Base and support processes. Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth. \nGenuinely caring Leadership Team \nCompetitive salary package \nCompany-provided full set-up for desktop/laptop with a back-up internet \nFree pre-employment Medical Assessment (T&C apply) \nHMO on the first day of hire \n15 Vacation Leaves and 5 Sick Leaves \nAnnual Performance Reviews \nUnlimited Employee Referral Incentives \nEmployee Loan Facilities \nSocial Clubs and Interest Workshops \nCompany events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. \nStatutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are. Website: www. boomering.ph Career Portal: https://boomering.zohorecruit.com/jobs/Careers Facebook and LinkedIn: Boomering Inc.; Boomering Careers","description_format":"text","description_chars":9067,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-10-26T04:58:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/boomering-it-support-specialist","json_url":"https://alion.io/job/boomering-it-support-specialist.json","meta":{"generated_at":"2026-10-27T04:22:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775652},"rest":"https://alion.io/mcp/rest/get_company?id=3775652"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboomering-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboomering-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboomering-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boomering-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboomering-it-support-specialist"}]}