{"id":2630931,"url":"https://alion.io/job/boondmanager-customer-success-manager-expansion","title":"Customer Success Manager - Expansion","company":{"id":172626,"name":"BoondManager","domain":"boondmanager.com","url":"https://alion.io/company/boondmanager","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T15:47:41Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-03T18:34:44Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Rejoins Boond, la plateforme SaaS qui booste la performance des ESN et cabinets de conseil. En tant que Customer Success Manager, tu seras responsable de l'expansion et de la croissance de ton portefeuille, de la gestion stratégique des comptes et de la vie du pôle. Ce poste est basé à Paris et offre de nombreux avantages, y compris une mutuelle familiale, une prime de télétravail et un budget mensuel pour le coworking.\nMissions\nAssurer la satisfaction, la structuration et la fidélisation des grands comptes pour en faire de vrais ambassadeurs.\nIdentifier, construire et closer les opportunités d’upsell et de cross-sell sur nos offres d’accompagnement, pour un portefeuille de 30+ clients grands comptes.\nBâtir une relation de confiance durable avec les décideurs, challenger leur organisation et les orienter vers plus de performance.\nProfil recherché\n### ** Ce sera un match parfait si tu as…*** Une **expérience confirmée (3-5 ans)** en CSM sur des comptes Enterprise avec focus expansion/croissance, en environnement SaaS B2B, avec des cycles longs et des interlocuteurs multiples.\n* Une appétence (idéalement un track record) sur la **croissance du revenu : upsell, cross-sell, renouvellements, NRR** - tu sais transformer une relation de confiance en expansion.\n* Une **posture de partenaire avec les C-Levels** : tu sais challenger un DG, construire un narratif de valeur et orienter chaque échange vers une décision actée (pas un « on se tient au courant »).\n* La **maîtrise du pilotage de portefeuilles à fort enjeu** : plans de compte, gouvernance multi-interlocuteurs, KPIs (NRR, churn), démonstration de ROI.\n* Un **anglais bilingue / fluent** (à l'oral comme à l'écrit) + français : tu seras en première ligne sur nos comptes internationaux.\n* Un **vrai esprit d'équipe et une énergie solaire** : en full remote, on tient parce que chacun rayonne et tire les autres vers le haut.\n* L'**envie d'intégrer l'IA** dans ton quotidien avec esprit critique (tu automatises, mais tu relis ).\n* Une **appétence data-driven & tech-friendly** et le goût des environnements en forte évolution.\n* **Le méga + :** tu connais le monde des ESN\n### **Ce qu'on t'offrira en plus de tout ça :**\nDémarrage selon ta disponibilité.\nPoste basé à **Paris**\nPoste en CDI et temps plein.\n3 séminaires par an pour se retrouver et s'éclater !\n9 jours de repos supplémentaires.\nUne mutuelle familiale Alan (pas de suppléments pour ta famille).\nUne prime télétravail de 110 euros net en plus de ton salaire !\nUn budget mensuel de 200 euros pour le coworking de ton choix !\nDes rituels où l'on se retrouve autour de la méditation, du fitness et du yoga !\nUn plan d'épargne entreprise (PEE) valorisé à hauteur de 300 %.\nPrise en charge de ton matériel (Mac, casque, écran, clavier, etc.).\nUn CSE aux petits oignons qui propose des avantages et des week-ends toute l'année !\nOn peut travailler avec un chat sur les genoux, mais l'animal de compagnie officiel, c'est un 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