{"id":3269281,"url":"https://alion.io/job/boonsiriruearew-application-support-supervisor","title":"Application Support Supervisor","company":{"id":4475304,"name":"บุญศิริเรือเร็ว","domain":"boonsiriferry.com","url":"https://alion.io/company/Bansrarerwe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":15000,"period":"year","method":"role_country_seniority_unknown","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T09:21:26Z","employer_posted_date":null,"last_verified_at":"2026-10-26T09:21:26Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"• Supervise daily support for the booking system, customer website, agent portal, back-office applications, check-in, ticket printing, and related integrations.• Act as the escalation point for issues affecting bookings, payments, seat availability, pricing, passenger records, and branch operations.• Assess incidents by business impact, coordinate resolution, and keep affected teams informed.• Investigate recurring problems, document root causes, and work with developers or vendors to prevent recurrence.• Manage support tickets, team workload, escalation procedures, and agreed service levels.• Maintain application access and permissions according to approved business roles.• Coordinate user acceptance testing, release checks, and post-release monitoring.• Create support guides, troubleshooting procedures, and training materials for branch and head-office staff.• Monitor integration failures, data inconsistencies, and application alerts; escalate risks promptly.• Support service continuity during peak travel periods and participate in an agreed on-call rotation.• Share recurring user problems and improvement opportunities with the Product Manager.\nQualifications\nBachelor’s degree in IT, Computer Science, Information Systems, or equivalent practical experience.\n\nAt least 3 years of application support experience, including team leadership or incident coordination.\n\nExperience supporting booking, ticketing, travel, transport, e-commerce, or payment systems is an advantage.\n\nAbility to investigate issues using SQL, application logs, APIs, and monitoring tools.\n\nUnderstanding of incident management, access control, testing, and release processes.\n\nStrong troubleshooting, prioritization, and stakeholder communication skills.\n\nAbility to communicate effectively in Thai and work with English technical documentation.\nBenefits\nประกันสังคมโบนัสปรับเงินประจำปียูนิฟอร์มเบี้ยเลี้ยงCommission / Incentive (บางตำแหน่ง)เดินทางฟรีด้วยรถและเรือของบริษัทกรณีเป็นชาวต่างชาติ ถ้าผ่านโปรแล้วจะช่วยทำ Work Permitวันหยุดประจำปี / ประจำสัปดาห์ (หรือตามตกลงกรณีเร่งด่วน)ส่วนลดในการซื้อสินค้าและบริการต่างๆ","description_format":"text","description_chars":2111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T10:34:45Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["seen:4","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/boonsiriruearew-application-support-supervisor","json_url":"https://alion.io/job/boonsiriruearew-application-support-supervisor.json","meta":{"generated_at":"2026-10-31T06:06:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4475304},"rest":"https://alion.io/mcp/rest/get_company?id=4475304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboonsiriruearew-application-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboonsiriruearew-application-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboonsiriruearew-application-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boonsiriruearew-application-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboonsiriruearew-application-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3269281}},{"tool":"search_jobs","arguments":{"company":"boonsiriferry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3269281},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}