{"id":4091180,"url":"https://alion.io/job/boosta-operations-lead-uplift","title":"Operations Lead | Uplift","company":{"id":3839329,"name":"Boosta","domain":"boosta.com","url":"https://alion.io/company/boosta-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T15:14:47Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:15:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hi!\nWe are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.\nWe're currently looking for a Operations Lead to join Uplift, a business building a portfolio of digital products for users’ everyday needs.\nThe team is currently in the early stages of formation: key technical roles are already in place, with the main focus now on building the marketing function for the first product. This is an opportunity to join the business at launch and build processes from the ground up.\nWhat will be your focus:\nAnalyze the payment funnel, identify the causes of payment losses, and determine opportunities to increase revenue.\nImprove the approval rate of initial and recurring payments, test hypotheses, and evaluate the financial impact of implemented changes.\nDevelop the payment infrastructure: work with current PSPs, onboard new providers, and optimize routing and cascading.\nMonitor key payment and compliance metrics, and work on reducing chargebacks, refunds, and fraud.\nImprove the product’s unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios.\nAnalyze the causes of user churn, and find opportunities to increase retention and reduce churn.\nDevelop Customer Operations: improve the user experience and customer interaction processes throughout the subscription lifecycle.\nWork on the product’s reputation, including improving the customer experience and growing positive reviews on Trustpilot.\nOptimize and automate operational processes to increase efficiency and reduce operational costs.\nIndependently identify problem areas, build an improvement plan, implement solutions, and evaluate their impact on the business.\nCollaborate with payment providers and internal teams to implement operational initiatives.\nYou’re a great fit if you:\nHave hands-on experience in Payments or Operations in B2C subscription products.\nHave a deep understanding of payment infrastructure and payment flow mechanics: PSP, routing, cascading, decline codes, 3DS, recurring billing.\nHave experience optimizing payment processes and improving payment success rate.\nUnderstand chargeback management, refunds, fraud prevention, and payment system compliance requirements.\nHave strong analytical skills and an understanding of LTV, retention, churn, and key subscription business metrics.\nHave real cases of improving payment metrics with measurable results: what exactly you changed, how it affected the metrics, and how much additional revenue you managed to generate or retain.\nHave experience independently analyzing problems, finding solutions, and implementing them.\nCan prioritize tasks based on their impact on the product’s revenue and profitability.\nAre independent, proactive, take ownership of results, and follow initiatives through to completion.\nCommunicate openly and constructively, and are ready to flag risks early and propose solutions.\nNice to have:\nExperience with Customer Operations, retention mechanics, and customer journey optimization.\nExperience managing product reputation and working with review platforms, including Trustpilot.\nExperience automating operational processes, including with AI tools.\nExperience working with payment systems in Tier-1 markets.\nExperience coordinating a Support team or individual operational areas.\nHere’s what our hiring process looks like:\nStage 1. Pre-screen.\nStage 2. Interview.\nStage 3. Final interview.\nStage 4. Reference check.\nStage 5. Job Offer.\nWhat’s waiting for you at Uplift?\nBoost your potential:\nBuild a product from the ground up and have a say in key decisions.\nWork in an environment that gives you the freedom and space to take action.\nGrow alongside strong A-players who share their expertise and are always ready to boost each other.\nKeep learning through internal and external talks, courses.\nChoose your own rhythm:\nWork remotely or from our office in Kyiv or coworking spaces in Lviv and Warsaw.\nPlan your workday your way - we offer a flexible schedule because results matter most.\nTake time to recharge: 28 working days of annual vacation, up to 30 days of sick leave, plus all public holidays.\nNeed more flexibility? You can move a working day to a weekend and vice versa when needed.\nKeep your balance:\nTake care of your health with medical insurance, our Mental Health program, and compensation for psychological support sessions.\nGet involved in socially impactful initiatives, including our Ukrainian Victory Support program.\nCelebrate important moments - receive gifts for meaningful milestones in your personal and professional life.\nJoin quarterly team-building activities, both online and offline - because strong teams are built beyond work, too.\nReady to build from scratch? Make your ambition happen here.","description_format":"text","description_chars":4929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-11T20:15:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:remote"],"computed_at":"2026-11-11T22:01:27Z"},"pay":null,"html_url":"https://alion.io/job/boosta-operations-lead-uplift","json_url":"https://alion.io/job/boosta-operations-lead-uplift.json","meta":{"generated_at":"2026-11-11T22:01:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3839329},"rest":"https://alion.io/mcp/rest/get_company?id=3839329"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboosta-operations-lead-uplift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboosta-operations-lead-uplift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboosta-operations-lead-uplift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boosta-operations-lead-uplift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboosta-operations-lead-uplift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4091180}},{"tool":"search_jobs","arguments":{"company":"boosta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4091180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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