IT Delivery Manager

Delivery Manager

Contract: Full-time

Shift pattern: Hybrid

Closing date: 30-10-2026

Recruitment Partner: Kershia Broughton

What you'll be doing

As a Delivery Manager at Boots, you will play a pivotal role in ensuring the successful delivery of a portfolio of IT projects. You will lead a multi-discipline delivery team, working closely with Project Managers and senior stakeholders to resolve delivery issues and drive project outcomes. Your expertise will help align projects with business priorities and ensure they are delivered on time and within budget.

Key responsibilities

• Lead longer-term resource planning in collaboration with Business Relationship Managers.
• Drive the end-to-end delivery of projects within timescale, cost, and quality criteria.
• Manage day-to-day resources within the team to deliver approved work.
• Proactively manage portfolio-level Risks, Assumptions, Issues, and Dependencies (RAID).
• Build strong relationships with senior stakeholders to understand their priorities.
• Ensure compliance with project delivery methodologies and processes.
• Validate and approve estimates for all projects to ensure value for money.
• Coach and develop project teams to improve ways of working.

What you'll need to have (our must-haves)

• Proven experience in managing the successful delivery of multiple IT projects.
• Expertise in various IT project delivery methodologies, including Agile.
• Strong stakeholder management and communication skills.
• Project management qualification such as APMP, PRINCE2, or MSP.
• Commercial awareness and supplier management experience.

It would be great if you also have

• Understanding of retail environments and processes.
• Experience managing projects in outsourced environments.
• Knowledge of specific IT retail environments.
• Experience with mobile app project delivery.

Where your brilliance can take you

At Boots, your career growth is a priority. As a Delivery Manager, you will have the opportunity to develop your leadership skills and expand your expertise in IT project management. With a focus on continuous improvement and innovation, you can progress to senior management roles or explore other areas within the business, contributing to our mission of delivering exceptional care and service to our customers.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through Health Hero's, our Employee Assistance Programme.

There’s lots more in our benefits and discounts: MyBoosts, there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. If a role is advertised as full-time, we are open to discussing part-time and job-share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We look forward to hearing from you soon.

Be brilliant with Boots.