{"id":3266918,"url":"https://alion.io/job/boq-customer-service-consultant-2","title":"Customer Service Consultant","company":{"id":1852347,"name":"BOQ","domain":"boq.com.au","url":"https://alion.io/company/boq-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T09:43:01Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-06T17:57:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About the Role\nOur BOQ Group contact centres have exciting opportunities for motivated and passionate customer service professionals to join a caring, fun and high energy team, on a 12 month max term basis.\nAs a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre.\nThe role is phone based and all our calls relate to enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus on career development. Our contact centre is open 8am - 8pm Mondays to Fridays and 9am - 5pm on Saturdays, so you’ll need to be available during those times (we’re closed on Sundays and National Public Holidays).\nAt BOQ Group we are dedicated to providing you with all the training and support you need to become proficient in role. You’ll start off in the classroom, where you’ll learn everything you need to know to get you started, then you’ll join the team where you’ll be on the phones taking calls in a supportive environment with ongoing training, until you able to take calls across all our products at BOQ, providing the best possible customer service at the same time.\nAbout You\nHas banking always interested you? Maybe you’ve spent the majority of your career in retail, contact centre or customer service and are looking to transfer the skills you’ve gained into a different industry where you can build a career? You’ve got the customer service skills we’ll provide the training that you need to succeed. In this role the three most valuable skills (aside from customer service and a positive attitude) that we are looking for in successful people are:\nResilience (every call is different; every customer is different - treat every call like it’s the first call of the day)\nDedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)\nExceptional communication skills (you need to be a good listener, articulate and speak in a way that is respectful and professional)\nIf you’re someone who’s excited at the prospect of all this opportunity holds and are eager to embark on a career in banking and looking to work for a company that values diversity and really cares for its staff, make sure you apply today.\nAbout us\nBOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.\nOur family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.\nBOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.\nIn 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.\nOur perks\nAt BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.\nOur comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:\nFlexible working arrangement - Balance your work and personal life with ease.\n\nDiscounted financial products - Enjoy exclusive rates on our financial services across the Group.\n\nSalary sacrificing options - Maximise your take-home pay with our salary packaging options.\n\nPaid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.\n\nPurchase additional annual leave - Need more time off? You can buy extra leave days.\n\nDiscounted private health insurance plan - Take care of your health with our special rates.\n\nEmployee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family\n\nAccess to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.\n\nPride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.\n\nWe are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!\nHow to apply\nTo apply for this role, follow the links.\nBOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.\nWe celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.\nIf you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.\nPlease no agency applications.","description_format":"text","description_chars":5814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-26T09:43:01Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["conf:6","velocity","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/boq-customer-service-consultant-2","json_url":"https://alion.io/job/boq-customer-service-consultant-2.json","meta":{"generated_at":"2026-11-06T18:05:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1852347},"rest":"https://alion.io/mcp/rest/get_company?id=1852347"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboq-customer-service-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboq-customer-service-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboq-customer-service-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boq-customer-service-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboq-customer-service-consultant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3266918}},{"tool":"search_jobs","arguments":{"company":"boq.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3266918},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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