Alliance Account Manager

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Pewaukee, WI

Application Deadline: October 2, 2026 or Posted Until Filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

Supports vision and direction established by the Alliance Director/Manager when managing assigned alliance account relationships. Responsible for activities to drive innovation, continuous improvement and customer satisfaction. Coordinates branch and corporate resources and activities for customer development, project implementation, integration and retention. Formulates and articulates methods and plans for customer business process enhancements in the areas of procurement, logistics, operations, technology, and finance. Develops and maintains successful long-term alliance customer management relationships.

Responsibilities

Essential Functions

• Implements and maintains strategies and relationships for the alliance customer while serving as the key contact and advocate.
• Participates in the development and implementation of annual plans and supports long-term goals and direction with the regional management for assigned alliance accounts.
• Ensures there is agreement compliance, customer satisfaction, relationship and process integration, core team communication and follow through for assigned alliance customers.
• Ensures consistent, accurate communication between the alliance customer and Border States.
• Uses established performance metrics to help drive continuous improvement.
• Collaborates with company sourcing, engineering and customer standards to ensure lowest total cost and supply chain continuity for the alliance customer.
• Participates in providing forecasts, strategy planning, coordination of initiatives, presentations, product category strategies, use of measurement tools, planning and coordination of annual efforts, resource deployment, and service management.
• Seeks out and identifies performance and internal relationship concerns and reports those concerns to executive management and helps develop issue resolution plans.
• Participates in established core team meetings.
• Participates in the development and implementation of short-term objectives and action plans to support overall satisfaction and retention of alliance customers, company and customer strategies, sales development, demand forecasting, proposal coordination, presentations, financial projections, cross market strategies, and measurement tools for assigned alliance customers.
• Provides input into the development of new supply chain solutions, systems, technology, methods, ideas, innovations and procedures that ensure retention and overall effectiveness and efficiency in serving alliance customers.
• Provides feedback from the field on customer satisfaction, pricing, products, quality, service, customer needs and new offerings.
• Provides feedback on the performance of vendors and acts as a vendor alignment advisor.
• Monitors sourcing and aggregation activities and collaborates with the alliance team to ensure service, reduce total cost, drive innovation and improvement, enhance relationships and to promote diversity.

Non-essential Functions

• Involved in local supplier diversity events.
• Acts as a corporate customer advocate and performs the duties of the corporate representative for alliance core teams as assigned.
• Adheres to FY budgetary objectives, and provides accurate, timely documentation of expenses, and other information as requested.
• Performs other duties as assigned by supervisor of designate.

Qualifications

• Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
• Minimum of four-years of prior customer service, marketing, and quotation or sales experience preferred.
• Minimum of five-years of prior distribution sales experience preferred.
• Experience with presenting in front of a large group.
• Technical competence in distribution to understand what drives our customers’ business to ensure we deliver meaningful business outcomes.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

Skills and Abilities

• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Excellent interpersonal, written and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Ability to read a one-line diagram (electrical drawings).

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Frequently
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Frequently
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Frequently
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Frequently
• Use of a telephone - Continuously
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions)- Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged .

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits

Accident, Critical Illness, Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP)

Disability Benefits

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Holidays

Paid Volunteer Time

Personal Leave time and more!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.