{"id":1182200,"url":"https://alion.io/job/borderstates-alliance-service-representative-i","title":"Alliance Service Representative I","company":{"id":14128,"name":"Border States","domain":"borderstates.com","url":"https://alion.io/company/borderstates","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amarillo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1429},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T07:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T18:41:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.\nThis position will be located in: Amarillo, TX or Lubbock, TX\nApplication Deadline: Posted Until Filled\nPlease note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.\nJob Summary\nThe Alliance Service Representative I supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.\nResponsibilities\nEssential Functions\nReceives and enters orders in an accurate and timely manner.\nProcesses EDI orders. \nProvides price quotes to customers for existing bill of materials. \nProvides consistent and timely follow-up on customer inquiries and order status. \nSecures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary. \nUtilizes product knowledge to provide service to the customer. \nLoads and maintains customer part numbers in the CMIR. \nAdheres to customer product standards. \nAssists and maintains relationships with customers and suppliers. \nRuns daily reports and resolves customer and order issues. \nAssists customers with billing issues. \nAssists with Emergency Response orders. \nNon-essential Functions\nAttends sales meetings and participates in training programs as required. \nMay assist with sales meetings and trade shows as needed.\nParticipates in the implementation and success of marketing plans and strategies. \nPerforms other duties as assigned by supervisor or designate.\nQualifications\n2-year business/trade degree preferred or the equivalent in work experience. \nStrong knowledge of electrical products and systems preferred. \nTechnical ability to understand electrical systems.\n2+ years of prior electrical distribution experience preferred. \nWorking knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.\nWorking knowledge of SAP software preferred. \nSkills and Abilities\nExcellent customer service skills include being competent, accurate, responsive and engaged.\nExcellent interpersonal, written and verbal communication, reading, and customer service skills.\nAbility to effectively plan and organize. \nPhysical Requirements\nFrequency at which you would carry/lift in a typical day:\nOccasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%\nLift from Waist:< than 10 lbs. - Not at all\n10 to 25 lbs. - Not at all\n26 to 50 lbs. - Not at all\n51 to 75 lbs. - Not at all\n75 to 100 lbs. - Not at all\n100+ lbs. - Not at all\n\nLift from Floor:< than 10 lbs. - Frequently\n10 to 25 lbs. - Frequently\n26 to 50 lbs. - Occassionally\n51 to 75 lbs. - Occassionally\n75 to 100 lbs. - Not at all\n100+ lbs. - Not at all\n\nCarried for Distance:< than 10 lbs. - Not at all\n10 to 25 lbs. - Not at all\n26 to 50 lbs. - Not at all\n51 to 75 lbs. - Not at all\n75 to 100 lbs. - Not at all\n100+ lbs. - Not at all\n\nPhysical Activity\nFrequency at which you would do the following in a typical day:\n Sitting (a continuous period of being seated) - Continuously\n Standing (for sustained periods of time) - Frequently\n Walking (moving about on foot to accomplish tasks) - Frequently\n Bending/stooping (downward and forward) - Occasionally\n Crawling (moving about on hands and knees or hands and feet) - Not at all\n Climbing/Walking Stairs (ascending or descending) - Frequently\n Reaching (extending arms in any direction) - Frequently\n Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally\n Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally\n Balancing (maintaining body equilibrium to prevent falling) - Occasionally\n Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously\n Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally\n Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally\n Grasping (Applying pressure to an object with the fingers and palm) - Continuoulsy\n Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously\n Talking (expressing or exchanging ideas by means of the spoken word) - Continuously\n Driving (the control and operation of a motor vehicle) - Occasionally\n Desk work (work usually performed at a desk) - Continuously\nUse of a computer - Continuously\nUse of a telephone - Continuously\n Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously\n Exposure (to adverse weather & temperature conditions)- Occassionally\n Travel (travel needed to perform job duties) - Occasionally\nAdditional Information\nThis job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.\nOur History\nBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.\nValues\nAs a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.\nOur Purpose\nWe believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.\nService Philosophy\nWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.\nService Standards\nBorder States employee-owners are competent, accurate, responsive, and engaged .\nYour career\nJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?\nBorder States has a competitive benefits package which includes but is not limited to:\nHealth, Dental and Vision Benefits\nAccident, Critical Illness, Hospital Indemnity\nFSA & HSA\nEmployee Stock Ownership Plan (ESOP)\nDisability Benefits\n401(k) Retirement Plan\nLife Insurance\nEmployee Assistance Program\nPaid Holidays\nPaid Volunteer Time\nPersonal Leave time and more!\nBorder States provides bonuses to their employee-owners upon the achievement of branch and company goals.\nEqual Opportunity For All\nIt’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.\nDrug Free/Smoke Free workplace\nEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:\nCriminal background check (required for all positions)\nMotor Vehicle Record (MVR) check (required for positions involving driving)\nDrug testing\nThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.","description_format":"text","description_chars":8462,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-24T14:26:31Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:11","wave","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/borderstates-alliance-service-representative-i","json_url":"https://alion.io/job/borderstates-alliance-service-representative-i.json","meta":{"generated_at":"2026-09-26T00:14:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":140,"day_limit":5000,"remaining_today":4860,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}