{"id":1182231,"url":"https://alion.io/job/borderstates-project-support-specialist","title":"Project Support Specialist","company":{"id":14128,"name":"Border States","domain":"borderstates.com","url":"https://alion.io/company/borderstates","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fargo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34,"max":47,"currency":"USD","period":"hour","gross":null,"usd_annual":94000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-24T18:41:32Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.\nThis position will be located in: Rapid City, SD All Border States branch locations.\nApplication Deadline: October 2, 2026 or Posted Until Filled\nPlease note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.\nPay Range: $34.29 - $47.52 per hour\n*Individual compensation is determined based on several factors, including job-related skills and qualifications, education, relevant experience, work location, internal equity considerations, and the overall responsibilities of the position.\nJob Summary\nThe Project Support Specialist provides foundational technical understanding and project coordination for complex customer projects. This role bridges the gap between Project Manager and Project Account Manager by taking on higher-value tasks such as technical review, documentation management, risk identification, and partial ownership of customer-facing deliverables. This is a developmental role designed to build technical proficiency, customer interaction experience, and project execution capability for advancement.\nResponsibilities\nEssential Functions\nReviews and validates bills of material (BOMs), drawings, and specifications for accuracy prior handoff.\nConducts basic material takeoffs for assigned scopes and helps identify material gaps, alternates, and technical solutions.\nAssists in preparing quotations, coordinating vendor pricing, and documenting competitive alternatives.\nPrepares customer-facing documentation including project status updates, delivery schedules, and technical submittal packages.\nParticipates in customer and vendor meetings; may lead small portions of the discussion related to documentation, schedules, or open items.\nProactively identifies customer concerns, schedule issues, or material risks and escalates them appropriately.\nManages detailed project documentation including schedules, order logs, meeting notes, submittal tracking, RFIs, and change coordination.\nMonitors project workflow for delays, discrepancies, or risks and recommends corrective action to PMs or Account Managers.\nCoordinates closely with Project Coordinators, purchasing, logistics, and vendors to ensure alignment on material needs and timelines.\nAssists with vendor quoting, order accuracy review, order entry, and material expediting when appropriate.\nSupports portions of project budget tracking or margin verification as directed by Project Managers or Account\nManagers (without independent ownership).\nProvides technical support to internal teams regarding product selection, specification alignment, and substitution options.\nProvides temporary project coverage during staff absences ensuring continuity of communication and documentation.\nParticipates in process improvement initiatives.\nNon-essential Functions\nAssists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites.\nSets up customer meetings, maintains and uploads negotiated pricing into bidding software and provides invoices. \nDocuments missed opportunities.\nParticipates in some or all of the following: product application and support, estimating, procurement, material management, staging, kitting, storage, job site delivery, and project close out. \nContacts vendors for pricing and assists with trade shows as needed. \nAttends training programs, as required. \nWrites orders in SAP and delivers material. \nOther duties as assigned by supervisor or designate.\nQualifications\nMinimum of a business or trade degree preferred or the equivalent in work experience. \n2+ years of prior customer service, quotation, or sales experience.\nStrong knowledge of electrical products and utility systems, preferred. \nComprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies, preferred. \nProficiency in quoting software, preferred. \nRequires the ability to read, write and speak in English.\nPrefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software.\nSkills and Abilities\nStrong technical ability to understand electrical systems and product applications with prior electrical distribution experience, preferred. \nTechnical ability to read specifications and drawings is highly preferred. \nExcellent interpersonal, written, and verbal communication, reading, and customer service skills.\nAbility to effectively plan and organize and work well on a team. \nDemonstrated initiative, attention to detail, and willingness to escalate risk appropriately. \nPossesses a customer service mindset: competent, accurate, responsive, and engaged.\nPhysical Requirements\nLift and carry requirements (weight and frequency):\nOccasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%\nLift from Floor to Waist:< than 10 lbs. - Occasionally\n10 to 25 lbs. - Occasionally\n26 to 50 lbs. - Occasionally\n51 to 75 lbs. - Occasionally\n76 to 100 lbs. - Occasionally\n101 + lbs. - Occasionally\n\nAbove Waist Lift:< than 10 lbs. - Occasionally\n10 to 25 lbs. - Occasionally\n26 to 50 lbs. - Occasionally\n51 to 75 lbs. - Occasionally\n76 to 100 lbs. - Not at all\n101+ lbs. - Not at all\n\nUnilateral Carry:< than 10 lbs. - Occasionally\n10 to 25 lbs. - Occasionally\n26 to 50 lbs. - Not at all\n51 to 75 lbs. - Not at all\n76 to 100 lbs. - Not at all\n101+ lbs. - Not at all\n\nBilateral Carry:< than 10 lbs. - Occasionally\n10 to 25 lbs. - Occasionally\n26 to 50 lbs. - Occasionally\n51 to 75 lbs. - Occasionally\n76 to 100 lbs. - Not at all\n101+ lbs. - Not at all\n\nPhysical Activity\nFrequency at which you would do the following in a typical day:\n Sitting (a continuous period of being seated) - Not at all\n Standing (for sustained periods of time) - Frequently\n Walking (moving about on foot to accomplish tasks) - Continuously\n Bending/Stooping (downward and forward) - Not at all\n Crawling (moving about on hands and knees or hands and feet) - Not at all\n Climbing/Walking Stairs (ascending or descending) - Occasionally\n Reaching (extending arms in any direction) - Occasionally\n Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally\n Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally\n Balancing (maintaining body equilibrium to prevent falling) - Frequently\n Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally\n Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Not at all\n Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally\n Handling (applying pressure to an object with the fingers and palm) - Frequently\n Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Occasionally\n Talking (expressing or exchanging ideas by means of the spoken word) - Continuously\n Driving (the control and operation of a fork lift) - Not at all\n Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously\n Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently\n Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously\n Exposure (to adverse weather & temperature conditions) - Frequently\n Travel (travel needed to perform job duties) - Not at all\nAdditional Information\nThis job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.\nOur History\nBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.\nValues\nAs a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.\nOur Purpose\nWe believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.\nService Philosophy\nWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.\nService Standards\nBorder States employee-owners are competent, accurate, responsive, and engaged .\nYour career\nJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?\nBorder States has a competitive benefits package which includes but is not limited to:\nHealth, Dental and Vision Benefits\nAccident, Critical Illness, Hospital Indemnity\nFSA & HSA\nEmployee Stock Ownership Plan (ESOP)\nDisability Benefits\n401(k) Retirement Plan\nLife Insurance\nEmployee Assistance Program\nPaid Holidays\nPaid Volunteer Time\nPersonal Leave time and more!\nBorder States provides bonuses to their employee-owners upon the achievement of branch and company goals.\nEqual Opportunity For All\nIt’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.\nDrug Free/Smoke Free workplace\nEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:\nCriminal background check (required for all positions)\nMotor Vehicle Record (MVR) check (required for positions involving driving)\nDrug testing\nThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.","description_format":"text","description_chars":11101,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-24T14:26:31Z"}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.77,"p_room":0.9,"age_days":8,"expected_fill_days":21,"reasons":["conf:35","velocity","win:mid","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":94000,"is_top_pay":true},"html_url":"https://alion.io/job/borderstates-project-support-specialist","json_url":"https://alion.io/job/borderstates-project-support-specialist.json","meta":{"generated_at":"2026-09-27T04:02:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3772,"day_limit":5000,"remaining_today":1228,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}