COLLECTIONS EXPERT ANALYST
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Position Summary
The Collections Expert Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.
General Job Responsibilities
The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including:
Research and reconcile overdue accounts/invoices.
Maintain accurate record of past due accounts & collection efforts.
Process & send statements.
Maintain customer files.
Performs customer portfolio auditing functions accurately and meets audit deadlines.
Handle customer communication for the business unit.
Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
Follow up on POA, CIA, orders on block, rejected claims, assigned accounts and outlook emails.
Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails.
Maintain specific customer accounts and all support documentation required.
Maintain updated WI within the team by making the necessary changes to it.
Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).
Management reviews, special projects and ad hoc requests are all part of normal job duties.
Manage medium risk level portfolio.
Provide high level of customer services.
Work in a team environment, which involves collaboration and use of team-based methods and tools.
Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
Identify issues on a timely manner and provide visibility to the management team when something is going to negatively affect the operation.
Follow up for a daily application and discrepancy management.
Research about solutions, generate and communicate process improvement ideas.
Support answering of questions on the telephone or via email.
Reports and addressing customer inquiries.
Participate to status meetings, both internally and with clients.
Attend and/or contribute on trainings (internal).
Perform other functions related to the position.
- Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- English level B2+ C1
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
- Knowledge of accounts receivable processes including account reconciliation, cash application.
- Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred.
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