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With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.\n Customer Service Workspace & Contact Center:\nDevelop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).\nConfigure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.\nDevelop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.\nImplement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.\nSet up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).\nConfigure Case Management, Entitlements, Queues, and Routing rules.\nCustomer Insights - Journeys:\nDesign, develop, and configure solutions using Dynamics 365 Customer Insights - 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