{"id":2971978,"url":"https://alion.io/job/bosch-customer-experience-training-advanced-apprentice-graduate","title":"Customer Experience Training Advanced Apprentice (Graduate)","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":1051,"ghost_share":0,"stale_share":0.993,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Worcester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":90},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T08:25:50Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T19:32:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.\nFrom boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.\nIt’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause - delivering brilliant customer support and exceptional engineering.\nAs an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work - we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.\nIf that sounds like something you’d like to be a part of, we’d love to meet you.\nCome and work #LikeABosch at Worcester Bosch.\n We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!\nOur Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.\nIn this role, you will be responsible for:\nThe coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.\nThis role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.\nThe role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.\nActing as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.\nInterested? Upload your CV today!\n Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.\nOur ideal candidate must have:\nA degree in a relevant capacity\nStrong communication skills\nStrong presentation skills\nA keen eye for detail\nAn ability to act as a bridge between different levels of the organisation\nOur ideal candidate should have:\nExperience working in a Customer Setting\nExperience using Microsoft Platforms\n Deadline for Applications: 06/11/2026\nPlease note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.\nExpected Start Date: Early January\nPlease note that this date is advisory and can be flexible within reason.\nContract Duration: 2 years\nWorking Hours: 39 hours per week - standard working pattern of 08:00 - 17:00 Monday to Thursday and 08:00 - 16:00 Friday with a 1-hour lunchbreak\nWorking with us comes with the following benefits:\n25 days annual leave per year plus bank holidays (pro-rata for your first year)\nEligibility for our Company Performance Bonus\nEnhanced pension contributions\nAccess to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits\nEmployee Assistance Programme and Virtual GP\nDiscounts on products from across the Bosch Group\nSubsidised onsite café and canteen\nHealth & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.\nAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events\nVolunteering days\nPolicy to support growing families\nAccess to self-service training platform containing over 200 Bosch approved programmes\nNetworking opportunities across Bosch UK including a mentoring programme\nAnd more!\nWe welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for 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