{"id":2693882,"url":"https://alion.io/job/bosch-customer-quality-engineer-dccc","title":"Customer Quality Engineer_DCCC","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":1023,"ghost_share":0,"stale_share":0.995,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Changzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5008},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-30T11:24:48Z","employer_posted_date":"2026-03-30","last_verified_at":"2026-10-18T07:19:39Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":201},"description":"Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.\n Customer Complaint Handling & Analysis\n-Responsible for handling customer quality complaints, ensuring prompt response and conducting on-site investigations.\n-Lead root cause identification and analysis, proposing effective short-term containment and long-term corrective actions.\n-Maintain clear communication with customer technical and quality teams to ensure smooth problem resolution and foster strong customer relationships.\nQuality Report Writing & Improvement Promotion\n-Lead and compile detailed 8D reports, ensuring logical clarity, accurate root causes, and effective, closed-loop corrective/preventive actions.\n-Track the implementation of corrective actions, verify their effectiveness, and drive the roll-out of these measures across relevant departments or production lines.\n-Regularly analyze customer complaint data to identify quality trends and common risk points.\nInternal Quality Issue Support & Process Optimization\n-Proactively support the investigation and analysis of internal quality issues\n-Identify weaknesses in existing quality management processes based on experience gained from handling both internal and external quality issues.\n-Propose specific suggestions for process optimization, standard improvement, or tool enhancement to drive the continuous improvement of the internal quality system.\nCross-departmental Collaboration\n-Work closely with departments such as R&D, Production, Engineering, Purchasing, Service, Application and Sales to collectively resolve quality issues and prevent recurrence.\n Education & Experience\n- Bachelor's degree or above in Mechanical Engineering, Hydraulics, Mechatronics, Automation, Quality Management, or related fields.\n-Minimum 2 years of work experience as a Quality Engineer, Process Engineer, or similar role in manufacturing. Candidates with experience in the hydraulics or automotive components industry are preferred.\n-Extensive hands-on experience in writing 8D reports and leading the resolution of complex quality issues.\n-Familiar with ISO 9001, VDA 6.3\nCompetency Requirements\n-Strong Problem-Solving Skills: Proficient in using quality analysis tools such as QC Seven Tools, 5Why, Fishbone Diagram, etc.\n-Excellent Communication & Coordination Skills: Able to communicate clearly and professionally with internal and external customers, with good coordination and negotiation abilities.\n-Strong Resilience: Capable of adapting to a fast-paced, multi-task environment for handling customer complaints.\n-Solid Documentation Skills: Able to independently write professional and precise technical reports and improvement proposals.\n-Good English reading and writing skills. Proficiency in reading English technical documents is required. Fluent spoken English is preferred.\nSpecial Requirements\n-Willingness for Frequent Business Travel: Required to travel frequently to customer sites (including but not limited to major OEM plants and key customer locations) based on complaint handling needs.","description_format":"text","description_chars":3262,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation","Motors, Drives & Motion Control","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-16T09:37:33Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.119,"p_room":0.28,"age_days":200,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bosch-customer-quality-engineer-dccc","json_url":"https://alion.io/job/bosch-customer-quality-engineer-dccc.json","meta":{"generated_at":"2026-10-18T07:35:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":132},"rest":"https://alion.io/mcp/rest/get_company?id=132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbosch-customer-quality-engineer-dccc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbosch-customer-quality-engineer-dccc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbosch-customer-quality-engineer-dccc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bosch-customer-quality-engineer-dccc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbosch-customer-quality-engineer-dccc"}]}