{"id":4079511,"url":"https://alion.io/job/bosch-customer-service-advisor","title":"Customer Service Advisor","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":1052,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liverpool, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T13:49:02Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:39:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.\nWelcome to Bosch.\nFor more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.\n We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.\nYour responsibilities:\nProvide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.\nHandle all customer interactions in a prompt, professional and knowledgeable manner.\nEngage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.\nProvide a value add service that enhances the customer experience and builds our brand and service reputation.\nCapture, maintain and ensure quality of customer data.\nIn emergency situations you will correspond with rescue workers.\nHighlight and escalate issues as necessary.\n What distinguishes you?\nCandidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.\nPrevious experience of working in a Customer Contact Center environment providing excellence in service to the customer would be an advantage.\nA passion for delivering first class customer service.\nExcellent verbal and written communication skills\nGood social and interpersonal skills, personable with strong emotional intelligence.\nGood listening skills.\nExcellent problem-solving skills.\nQuality focused with attention to detail.\nA warm, helpful and positive approach.\nDynamic, proactive, confident, self-motivated and driven to succeed.\nPremium Brand Attitude\nHigh affinity for a premium car manufacturer, automobile industry and future technologies\nTechnical understanding and proficient computer literacy\nInterest in innovative communication media\nStress resistance in emergency situations\nHigh degree of reliability, teamwork skills and flexibility\nAble to respond to customers from different countries\nGeographical and traffic regulation knowledge would be an advantage\nFlexibility in hours of work/shift patterns.\n Operational Hours: 7-day shift operation:\nFull-Time Opportunities: 37.5 hours per week, Monday - Sunday. 5/7 days shift pattern between 08:30am - 20:30pm\nPart-Time Opportunities: 18.75 hours per week Part-Time Shift Patterns available are as follows:\n1x shift Monday - Thursday between the hours 08:30am - 16.30pm (4.15hours shifts or 6.15hours shifts available) Plus, both Saturday & Sunday between the hours 08:30am - 15.45pm, 08:30am - 16.45pm or 13.15pm - 20.30pm, 14.15pm - 20.30pm","description_format":"text","description_chars":3153,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation","Home Appliances","Tools & DIY Supplies"],"lifecycle":[{"event":"open","at":"2026-11-11T16:38:19Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-11T21:05:40Z"},"pay":null,"html_url":"https://alion.io/job/bosch-customer-service-advisor","json_url":"https://alion.io/job/bosch-customer-service-advisor.json","meta":{"generated_at":"2026-11-11T21:05:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":132},"rest":"https://alion.io/mcp/rest/get_company?id=132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbosch-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbosch-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbosch-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bosch-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbosch-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4079511}},{"tool":"search_jobs","arguments":{"company":"bosch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4079511},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}