{"id":1165324,"url":"https://alion.io/job/bosch-customer-technical-support-associate-automotive","title":"Customer & Technical Support Associate (Automotive)","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":668,"ghost_share":0,"stale_share":0.987,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T01:49:57Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T14:56:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.\nEstablished in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.\n Primary Functions\nEnd-to-End Resolution: Manage technical support inquiries via phone, email and online ticketing portals, ensuring all issues are researched, diagnosed, and resolved to the client's satisfaction within established SLAs.\nTechnical Documentation: Maintain meticulous records of daily customer interactions, installation activities, and reported bugs, ensuring stakeholders are briefed on necessary follow-up actions.\nSystems Research: Proactively investigate recurring technical hurdles to provide long-term solutions and improve system reliability.\nInfrastructure Support: Perform remote troubleshooting, including Windows updates, firewall configurations, and software installation/uninstallation.\nDevice & License Management: Oversee the health of hardware devices and manage the deployment of specialized equipment licensing.\nIncident Management: Utilize helpdesk ticketing systems to create, update, and track technical incidents through their entire lifecycle.\nDaily Operations\nHandle both calls and emails\nLicensing for equipment\nHelpdesk Ticket Incident Creation / Update knowledge\nRemote troubleshooting\nDevice Management\nInstall/Uninstall software\nWindows update and firewall configuration\n Bachelor’s degree in information technology or related field\nTechnical Proficiency: IT Infrastructure: Strong grasp of Windows OS environments, network security (firewalls), and remote device. I probably just change \"IT Infrastructure\" to \"Windows Operating System\". \nSoftware: Advanced knowledge of Microsoft Office for data analysis and report generation.\n\nCommunication: Exceptional verbal and written communication skills; ability to collaborate effectively with both internal teams and external customers.\nAdvanced knowledge on Microsoft Office and generate reports, if needed\nExcellent communication skills\nA goal-oriented \"team player\" with a keen eye for detail and the ability to navigate complex technical challenges.\nAdded Value:\nPrior experience within the Automotive industry or supporting automotive-related software is highly advantageous.\nPrevious experience with major ERP or ticketing systems such as SAP, Zendesk, or Salesforce.\n Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.","description_format":"text","description_chars":2912,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors","Tools & DIY Supplies","HVAC & Refrigeration","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-24T02:31:19Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bosch-customer-technical-support-associate-automotive","json_url":"https://alion.io/job/bosch-customer-technical-support-associate-automotive.json","meta":{"generated_at":"2026-09-24T17:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}