Key Account Manager - Automotive OEM Customers

Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Robert Bosch Limited is a wholly owned subsidiary company of Robert Bosch GmbH (Germany). Located in Bangkok, Robert Bosch Limited was the first legal entity of the Bosch Group in Thailand, established in 1991. Currently, five Bosch divisions are represented in the country: Automotive Aftermarket, Drive and Control Technology, Power Tools, Security Systems and Thermotechnology. Additional information can be accessed at www.bosch.co.th and https://www.facebook.com/BoschThailand.

Bosch in Thailand is part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life".

PRIMARY FUNCTION :

The Key Account Manager’s role is to oversee a portfolio of assigned automotive OEM customers, develop a profitable service parts business derived from our OE division and actively seek new sales opportunities.

In this role, he/she will have to liaise with cross divisional and/or functional internal teams (including Customer Service, Product Mangers and Logistic Planners) to improve the entire customer experience.

KEY ROLES AND RESPONSIBILITIES :

• Build and maintain strong and long-lasting business relationship with customers.
• Serve as the main point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profit.
• Develop a solid and trusting relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our services according to customer needs and objectives.
• Maintain efficient account portfolios.
• Clearly communicate the progress of initiatives to internal and external stakeholders on a scheduled basis.
• Develop new business with existing accounts and /or identify areas of improvement to meet KPIs.
• Forecast and track key account metrics (e.g. monthly sales results and annual forecasts, etc)
• Update account fact sheets and account status reports
• Collaborate with cross divisional / functional teams to achieve targets while keeping customers satisfied and engaged with our products and services in the long run.
• Assist with challenging customers’ requests/issues/escalation as needed.
• 80:20 Account management : Acquisitions

EDUCATION:

• University degree in Business Administration, Automotive or Engineering

WORK EXPERIENCE:

• Experience in Account Manager or relevant role in charge of global automotive OEM accounts will be advantageous (especially in OEM Dealerships workshops)
• Work experience in Multinational Company with diverse culture and nationalities
• A good understanding of entire value chain of automotive manufacturing and aftermarket industry
• Experience in in Automotive Diagnostic Tools, workshop equipment and workshop tools experience.
• Contact to Chinese, Korean, Japanese, and Ford OEM purchasing contact for Automotive Diagnostic Tools workshop equipment and workshop tools will be an added advantage

LANGUAGES:

• Mandatory: Proficiency in verbal and written communication in local language in English.
• Understanding in Japanese Language (N1 level or Business Japanese level) or Korean or Chinese will be advantageous.

SOFTWARE SKILLS:

• Strong proficiency in Microsoft Office Tools, especially Excel and ability to do complex pivot table and lookup table analysis.
• Experience in SAP system

SPECIAL SKILLS:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and senior management level.
• Experience in delivering customer focused solutions.
• Proactive individual to innovate, initiate and implement improvements.
• Ability to think of the big picture and application to focused operations.
• Proven ability to multi-task, manage multiple account management projects at one time while maintaining sharp attention to detail and meeting timelines.
• Excellent listening, negotiation and presentation abilities
• Know how to meet ambitious individual and team-wide targets.

Your future job offers you

5 Working days, Multinational working environment. Flexible working hour, Group insurance, Medical benefit, Provident fund and Annual leave

Make it happen

Apply a job with us by clicking the I’m interested button!

*Due to high volume of candidates, only shortlisted candidates will be contacted.