{"id":3849310,"url":"https://alion.io/job/bosch-quality-analyst-bmw-na","title":"Quality Analyst (BMW NA)","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":1036,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:59:44Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T00:07:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in\nand feel the difference.\nEstablished in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.\n Conducts quality evaluations of calls and transactions to ensure compliance with established processes, standards, and customer experience expectations.\nSupports the OPM in monitoring and achieving Quality targets and KPIs across the assigned LOB.\nIdentifies, analyzes, and escalates quality gaps, recurring errors, compliance risks, and performance trends to the OPM and Team Leaders.\nPrepares accurate and timely internal and external Quality reports, including evaluation results, trends, and key findings.\nPartners with Team Leaders to drive the continuous improvement of call and transaction quality.\nSupports Team Leaders in developing and implementing quality improvement initiatives and corrective actions.\nProvides Team Leaders with actionable feedback on individual and team Quality performance, including identified strengths and improvement areas.\nIdentifies training and coaching opportunities based on evaluation results, error trends, and root-cause analysis.\nSupport Team Leaders in conducting training needs analysis and prioritizing interventions based on Quality findings.\nCollaborates with Team Leaders in planning and delivering targeted coaching and refresher sessions for identified performance gaps.\nDevelops and implements SMART action plans for recurring or significant Quality issues and monitor progress against agreed actions.\nParticipates in calibration sessions to promote evaluation consistency and alignment across Quality, Operations, and relevant stakeholders.\nCollaborates with the Global Quality Team on Quality standards, initiatives, and continuous improvement activities.\nReviews and supports the resolution of customer complaints and Quality-related escalations, including root-cause identification and recommended corrective actions.\nProvides agents with structured coaching and feedback on call and transaction handling, focusing on process adherence, accuracy, compliance, customer experience, and improvement opportunities.\nMaintains required phone time and live call-handling exposure to ensure continuous process retention, firsthand understanding of customer interactions, and familiarity with current operational procedures.\nHandles live customer calls as scheduled to maintain process knowledge, system proficiency, and practical understanding of agent-level challenges.\nApplies insights gained from call handling to strengthen quality evaluations, coaching, root-cause analysis, and improvement recommendations.\n Demonstrates the ability to provide constructive, objective, and actionable feedback.\nMaintains a positive, professional, and solutions-oriented attitude.\nServes as a positive role model and ambassador for Quality and Operations.\nMaintains a good attendance, punctuality, and conduct record.\nMust have no active corrective or disciplinary action at the time of application/appointment.\nDemonstrates a consistent productivity and performance record.\nMaintains a strong customer and client-focused mindset.\nDemonstrates strong analytical skills and attention to detail, particularly in identifying Quality trends, recurring errors, and improvement opportunities.\nPossesses effective communication, coaching, and interpersonal skills.\nDemonstrates initiative, accountability, and ownership in driving actions through completion.\nAble to work collaboratively with agents, Team Leaders, Operations, Training, and other Quality stakeholders.\nDemonstrates flexibility to support varying schedules and business requirements, including early or late shifts when required.\nWilling to maintain the required phone time and live call-handling exposure to support process retention and operational proficiency.\nWilling to provide additional operational support when reasonably required and in accordance with applicable company policies.\n Kindly attach your resume in your application. Only shortlisted candidates will be contacted.\nHiring Timeline: \nCase Study Presentation and Panel Interview\n* Please note that normal qualifiers will apply for internal candidates with no disciplinary actions within prescriptive period.","description_format":"text","description_chars":4717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation","Home Appliances","Tools & DIY Supplies"],"lifecycle":[{"event":"open","at":"2026-11-06T02:09:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/bosch-quality-analyst-bmw-na","json_url":"https://alion.io/job/bosch-quality-analyst-bmw-na.json","meta":{"generated_at":"2026-11-10T05:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12209,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":132},"rest":"https://alion.io/mcp/rest/get_company?id=132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbosch-quality-analyst-bmw-na"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbosch-quality-analyst-bmw-na"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbosch-quality-analyst-bmw-na"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bosch-quality-analyst-bmw-na\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbosch-quality-analyst-bmw-na"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3849310}},{"tool":"search_jobs","arguments":{"company":"bosch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3849310},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}