{"id":927629,"url":"https://alion.io/job/bosch-sap-delivery-manager","title":"SAP Delivery Manager","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":909,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":42000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-15T06:08:44Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-10T00:19:13Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.\n Position Overview\nWe are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.\nKey Responsibilities\nService Delivery Leadership\nOversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients\n\nManage cross-functional teams across multiple geographies and drive operational efficiency\n\nEnsure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle\n\nLead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios\n\nPractice & Account Management\nHandle multiple client accounts across different geographies with full accountability for service delivery excellence\n\nDrive SAP Practice management initiatives and standardization in operational models\n\nManage overall cost optimization while maintaining service quality and client satisfaction\n\nAccountable for top-line growth and responsible for bottom-line profitability of assigned portfolio\n\nTeam Leadership & People Management\nLead and manage large cross-functional teams including SAP consultants, technical experts, and support staff\n\nDrive employee retention initiatives and performance management across global delivery teams\n\nFoster continuous learning and skill development to enhance service delivery capabilities\n\nImplement automation and process improvement initiatives to drive operational efficiency\n\nClient & Stakeholder Management\nServe as primary escalation point for critical issues and complex stakeholder management scenarios\n\nMaintain executive-level relationships with C-suite clients and key decision makers\n\nConduct regular governance meetings and strategic planning sessions with internal and external stakeholders\n\nDrive value realization discussions and ensure alignment with client business objectives\n\nOperational Excellence & Reporting\nEstablish and maintain service delivery frameworks, quality standards, and best practices\n\nProvide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs\n\nDrive process improvement and simplification initiatives to enhance service delivery efficiency\n\nImplement risk management strategies and proactive issue resolution mechanisms\n\nRequired Qualifications\nExperience & Expertise\n12-15 years of progressive experience in SAP delivery management and consulting\n\nProven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)\n\nExtensive experience in SAP AMS operations and support services management\n\nStrong background in SAP Practice management and multi-account operations across geographies\n\nDemonstrated P&L accountability and experience managing business portfolios\n\nTechnical & Functional Skills\nDeep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions\n\nComprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR\n\nExperience with SAP implementation methodologies and AMS service delivery frameworks\n\nStrong knowledge of SLA/KPI management and operational excellence practices\n\nLeadership & Management\nProven ability to lead large, diverse teams across multiple geographies\n\nStrong business acumen with experience in client relationship management and stakeholder engagement\n\nExcellent escalation management and conflict resolution skills\n\nExperience in employee retention, performance management, and organizational development\n\nEducation & Certifications\nBachelor's degree in Engineering, Computer Science, IT, or related field\n\nSAP certification in relevant modules (mandatory)\n\nProject Management Professional (PMP) or equivalent certification\n\nITIL Foundation certification preferred\n\nKey Performance Indicators\nService delivery excellence metrics and SLA compliance\n\nClient satisfaction scores and retention rates\n\nPortfolio profitability and revenue growth targets\n\nTeam utilization, productivity, and employee retention rates\n\nOperational efficiency improvements and cost optimization achievements\n\nEscalation resolution effectiveness and stakeholder satisfaction\n\nCore Competencies\nService delivery leadership and operational excellence\n\nMulti-geography account management and client relationship building\n\nP&L management and business portfolio accountability\n\nProcess improvement, automation, and operational standardization\n\nTeam leadership, people management, and organizational development\n\nRisk management, escalation handling, and stakeholder communication\n\nLocation & Travel\nThis position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.\nEducational qualification:\nB.E./ B.Tech. , M.B.A. Preferred\nExperience :\n5-18 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