{"id":1462169,"url":"https://alion.io/job/bosch-team-lead","title":"Team Lead","company":{"id":132,"name":"Bosch","domain":"bosch.com","url":"https://alion.io/company/bosch","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":890,"ghost_share":0,"stale_share":0.992,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1378},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:18:57Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-04T01:35:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the\nfollowing key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as\nBusiness and Shared Services. Around 9,000 associates provide and optimize customers’ business\nprocesses in approximately 40 languages. Visit our website for more information at\nwww.boschservicesolutions.com.\n The position of the TL consists of two mandatory basic roles: Performance- and People Manager. The Admin Team Leader of the Customer Service Team in the automotive sector is responsible for overseeing and guiding a team of service experts who provide customer assistance and emergency support via phone. This role requires strong leadership skills, strong focus on performance, and a commitment to delivering exceptional customer service.\nOperational contact for customer (external customer communication regarding service aspects)\nAnalyze and derive actions from daily operational performance \nInitiate intraday actions to improve KPIs of daily operations.\nMonitor, track and improve productivity.\nRegister complaints according to the internal process.\nQueue management.\nResource management.\nReview workload and support prioritization.\nImplement and monitor quality assurance processes to ensure consistency and high standards in customer interactions.\nProvide coaching to identify areas of improvement and implement strategies to enhance performance.\nUtilize data analytics to identify trends, patterns, and areas of improvement.\nResponsible of the Continuous Improvement Process.\nGenerate and communicate process improvement ideas.\nPerform administrative tasks (Scheduling, payroll, etc.)\nDisciplinary measures and appraisal interview.\nEnsure adherence to the Bosch standard processes and technology.\nWork in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.\nParticipation in personnel recruitment.\nLead and/or participate in status and planning meetings with the team, company, and clients.\nSupport and being proxy of Product Team Leader as well as Trainer.\nPerform other functions related to the position.\n University degree in Business Administration, Industrial Engineering, or a related field preferred\nStrong computer skills\nProficient in MS Office (Excel, Word, PowerPoint, Outlook).\n4 years of experience as a Team Lead in Shared Service Center.\nEnglish level B2+/C1\n By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.","description_format":"text","description_chars":2569,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation","Motors, Drives & Motion Control","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-29T12:53:02Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.599,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:15","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bosch-team-lead","json_url":"https://alion.io/job/bosch-team-lead.json","meta":{"generated_at":"2026-10-04T02:47:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4143,"day_limit":5000,"remaining_today":857,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}