{"id":2479582,"url":"https://alion.io/job/bose-client-success-manager","title":"Client Success Manager","company":{"id":1761362,"name":"Bose","domain":"bose.com","url":"https://alion.io/company/bose-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105200,"max":144650,"currency":"USD","period":"year","gross":null,"usd_annual":144650},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T22:19:23Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T05:19:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Bose Corporation, we believe sound is the most powerful force on earth - and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.\nToday, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.\nJob Description\nThe Client Success Manager - Bose Technology Solutions & Licensing is a key customer-facing role responsible for helping our technology partners succeed after contract execution.\nAs Bose’s Audio Technologies business continues to grow, this role will manage a portfolio of partners and serve as their primary day-to-day relationship owner throughout the post-contract lifecycle. Your goal is to make it easy to do business with Bose while helping ensure our partners realize the intended value of Bose technologies and that mutual business commitments are achieved.\nThe successful candidate will combine strong relationship management with disciplined execution. You will build trusted partner relationships, coordinate activity across Bose teams, maintain visibility into account health and post-launch issues, and proactively identify risks and opportunities within your portfolio.\nYou will also play an important role in helping Bose scale our growing global partner ecosystem, including strengthening royalty reporting processes and improving visibility into post-launch partner issues.\nThis is an opportunity for someone who enjoys working at the intersection of customers, technology, and business and wants to grow within a dynamic B2B technology organization.\nKey Responsibilities\nClient & Account Ownership\nOwn the day-to-day relationship for an assigned portfolio of partners following contract execution, serving as the primary Bose point of contact. \nBuild strong, trusted relationships with partner counterparts and establish a proactive cadence of customer engagement. \nUnderstand each partner’s business objectives, success criteria, product plans, and desired outcomes and help connect those priorities to Bose capabilities. \nMaintain a clear understanding of partner health, key commitments, risks, opportunities, and upcoming milestones. \nLead regular partner business reviews and other structured customer touchpoints as appropriate. \nIdentify opportunities to improve adoption, strengthen the partnership, or expand the relationship and engage the appropriate internal stakeholders. \nPost-Contract & Post-Launch Execution\nCoordinate cross-functional activity following contract execution to help ensure a smooth transition from commercial agreement through implementation, launch, and ongoing engagement. \nPartner with Engineering, Product, Program Management, Marketing, Business Development, and other functions to maintain visibility into commitments, dependencies, and partner-facing risks. \nSupport portfolio-wide tracking of post-launch bugs and issues, including status, priority, ownership, partner impact, and escalation needs. \nEnsure partners receive timely and coordinated communication \nRecognize when issues require escalation and engage the appropriate Bose stakeholders to drive resolution. \nRoyalty Reporting & Portfolio Operations\nServe as a power user of Bose’s royalty reporting platform and help drive consistent usage and reporting discipline across the Audio Technologies partner portfolio. \nCoordinate the royalty report collection process, proactively following up on missing submissions and identifying reporting discrepancies or risks. \nPartner with Business Development, Operations, and Finance to improve the accuracy, timeliness, and visibility of partner reporting. \nHelp develop repeatable processes, dashboards, and operating mechanisms that make it easier to manage a growing partner portfolio. \nCommercial & Business Support\nDevelop a strong working understanding of partner agreements, royalty structures, commercial commitments, and minimum guarantees relevant to assigned accounts. \nDrive account forecasting and performance management within your partner portfolio. \nProvide customer insights and the voice of the partner to help inform business priorities, product direction, and future opportunities. \nIdentify potential opportunities for additional growth and collaborate with Business Development to advance them. \nContinuous Improvement & Team Contribution\nHelp establish scalable Client Success practices, tools, and operating rhythms as the Audio Technologies business and partner portfolio continue to grow. \nShare learnings, best practices, and customer insights across the Client Success and broader Audio Technologies teams. \nChallenge inefficient processes and recommend practical improvements that make Bose easier to do business with. \nContribute to a customer-centric culture focused on long-term partner success, operational excellence, and sustainable growth. \nQualifications\n3+ years of experience in Client Success, account management, customer operations, business operations, program management, or a related customer-facing role. \nStrong relationship-building skills and a customer-centric mindset, with the ability to establish credibility with both external partners and internal stakeholders. \nExcellent written and verbal communication skills, including the ability to create clear customer-facing documentation and communicate effectively across different audiences. \nHighly organized and detail-oriented, with the ability to manage multiple accounts, priorities, deadlines, and follow-up actions simultaneously. \nStrong cross-functional collaboration skills and the ability to drive progress across teams without direct authority. \nCommercial curiosity and comfort working with forecasts, royalty reporting, contractual commitments, and business performance data. \nAbility to recognize risk, determine when escalation is required, and communicate issues clearly and constructively. \nAbility to balance strategic relationship management with the tactical execution required to deliver successful customer outcomes. \nComfortable operating in a fast-paced, evolving environment where processes and responsibilities continue to scale. \nPreferred Qualifications\nExperience in B2B technology, technology licensing, platforms, SaaS, consumer electronics, or other technically integrated partnerships. \nExperience with CRM, royalty reporting, billing, customer success, or business intelligence platforms. \nExperience coordinating product launches, technical integrations, issue tracking, or post-launch support. \nExperience supporting forecasts, revenue reporting, account planning, or business reviews. \nAbility to translate customer feedback and operational data into clear actions, priorities, and recommendations. \nAt Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Framingham, Massachusetts is: $105,200-$144,650.The hiring range for other Bose work locations may vary.\n\nIn addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company-driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next-pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. 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