{"id":2468961,"url":"https://alion.io/job/bosta-account-management-director","title":"Account Management Director","company":{"id":7150,"name":"Bosta","domain":"bosta.co","url":"https://alion.io/company/bosta","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":29,"ghost_share":0,"stale_share":0.793,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":393},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T15:49:24Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-01T20:16:53Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Responsibilities:\nKeep and grow existing merchants\nOwn revenue retention for existing merchants against the monthly plan.\n\nSpot merchants at risk of leaving and act before they stop shipping.\n\nGrow revenue from existing merchants through more parcels and more value-added services.\n\nSet the right way to serve each merchant segment, from key and strategic accounts to startups.\n\nLead and develop the team\nLead the heads, managers and team leaders who run each team.\n\nBuild the account management career path across three levels: account manager, senior account manager and key account manager.\n\nSet clear monthly targets for account managers and run their incentive scheme.\n\nHire, coach and keep strong people, and manage performance.\n\nKeep each team at a size that its leaders can manage well.\n\nManage merchant portfolios\nAssign merchants to account managers and keep each portfolio balanced in size and value.\n\nMake sure every merchant who qualifies for an account manager has one.\n\nReview portfolios often and move merchants between teams when their needs change.\n\nPlan and report\nTrack retention, merchant churn and value-added services every week and every month, and explain any gap to plan.\n\nBuild the yearly plan for existing merchants and the team budget with Finance and HR.\n\nJob Qualifications\nMust have\n10 or more years in B2B account management, customer success or key account management, ideally in logistics, e-commerce or payments.\n\n5 or more years leading managers and large teams.\n\nA track record of raising revenue retention and lowering churn.\n\nStrong with data: sets targets, reads dashboards and finds the cause when results drop.\n\nExperience setting targets and incentive schemes for account managers.\n\nFluent Arabic and English.\n\nGood to have\nExperience selling value-added services to existing B2B customers.\n\nExperience in a fast-growing company.\n\nA university degree in business or a related field.","description_format":"text","description_chars":1930,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Logistics","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-13T19:26:38Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":18,"expected_fill_days":43,"reasons":["conf:1","stale_co","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/bosta-account-management-director","json_url":"https://alion.io/job/bosta-account-management-director.json","meta":{"generated_at":"2026-11-01T22:09:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7150},"rest":"https://alion.io/mcp/rest/get_company?id=7150"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbosta-account-management-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbosta-account-management-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbosta-account-management-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bosta-account-management-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbosta-account-management-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2468961}},{"tool":"search_jobs","arguments":{"company":"bosta.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2468961},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}