{"id":3540967,"url":"https://alion.io/job/boston-consulting-group-reception-operations-trainee","title":"Reception & Operations Trainee","company":{"id":655,"name":"Boston Consulting Group","domain":"bcg.com","url":"https://alion.io/company/bcg-x","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-30T19:13:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T18:44:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.\nTo succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.\nWhat You'll Do\nYou will join the Operations team at BCG’s Milan office, contributing to the smooth running of daily office activities across Reception, Facilities, and Building operations. You will help maintain a welcoming, professional, and well-organized environment for BCG colleagues, clients, and external visitors.\nWorking closely with the Operations team, you will support front office and administrative activities alongside office facilities, space management, and supplier coordination, helping ensure high service standards and an effective workplace experience.\nYou're good at:\nWelcoming guests, verifying their identity, and notifying the appropriate BCG team members;\nAnswering incoming calls with professionalism and courtesy, handling a variety of administrative inquiries;\nCoordinating the meeting room booking process to ensure efficient scheduling and availability;\nInteracting daily with callers and guests, including suppliers, pony express and couriers;\nSupporting the Operations and Building Team in day-to-day activities, including coordination with vendors to ensure optimal service delivery and space utilization;\nAssisting in operational planning and execution for new office and building initiatives, including documentation and communication flows for building access and signage;\nSupporting supplier management tasks such as on-site inspections and entrance authorizations;\nContributing to the implementation of innovative, digital solutions to enhance workplace efficiency and infrastructure.\nPlease mind that the role will be focused on the activities listed above, but not limited to them.\nWhat You'll Bring\nExcellent communication skills, both written and oral, in Italian and English;\nGood customer service skills (previous hospitality/customer service or front office experience will be considered a plus);\nProficiency in Microsoft Outlook, Word, PowerPoint and Excel;\nFlexibility and adaptability in managing different tasks across departments and topics;\nAbility to work under pressure while respecting deadlines;\nFull time availability and daily presence in the office. \nWho You'll Work With\nOur business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.\nAdditional info\nThis opportunity is offered as a 6-month internship designed to provide hands-on experience and professional development within BCG. As this is an internship position, participants will receive a monthly allowance, in accordance with the internship agreement. Interns will also benefit from:\nDaily meal vouchers / daily meal;\nAccess to selected corporate discounts and partner offers.\nBoston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\nBCG is an E - Verify Employer. 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