{"id":1935174,"url":"https://alion.io/job/boston-dynamics-it-service-operations-technician","title":"IT Service Operations Technician","company":{"id":47994,"name":"Boston Dynamics","domain":"bostondynamics.com","url":"https://alion.io/company/boston-dynamics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33,"max":37,"currency":"USD","period":"hour","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T23:26:19Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-23T01:30:38Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"As an IT Service Operations Technician you will be responsible for providing technical support and problem resolution for internal users. In this role you will handle a mix of routine and moderately complex IT issues involving software, hardware, and network access.\nHow you will make an impact\nThe specialist works with limited supervision, contributing to improving support procedures, and collaborates with team members to ensure a consistent, user-centered support experience.\nYou will:\nRespond to and resolve a range of IT support requests via phone, email, chat, and ticketing system for desktops, laptops, mobile devices, applications, and network connectivity.\nTroubleshoot moderately complex technical issues, escalating when necessary while retaining ownership of user communication. \nAccurately document all incidents, resolutions, and follow-ups in the IT service management (ITSM) system.\nAssist in account administration, permission requests, hardware setup, and software installations.\nContribute to the maintenance and improvement of knowledge base articles and support documentation. \nParticipate in onboarding of new hires by provisioning systems, configuring user accounts, and delivering technical orientation. \nIdentify patterns in recurring issues and suggest changes to improve tools, processes, or user training. \nSupport minor system maintenance tasks, such as patch deployments, peripheral setup, and basic inventory management.\nHandle purchasing as needed, of equipment, systems, peripherals, and software licenses. | Participate in project work, both for Service Operations projects and as a supporting member of other team projects where needed. \nYou bring:\nAssociate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.\nTypically 2+ years of experience in IT help desk or technical support roles.Proficiency in Windows/macOS/Linux operating systems, Google Workspace, and basic network troubleshooting (e.g., Wi-Fi, VPN, printers). \nWorking knowledge of Active Directory, remote support tools, and common enterprise systems. \nFamiliarity with ITSM platforms (e.g., ServiceNow, Freshservice, Jira) and standard ticket lifecycle management. \nAbility to recognize issue patterns and contribute to root cause identification. \nEffective verbal and written communication skills, with a customer-first mindset. \nCapable of working with moderate supervision and making decisions within established parameters. \nExperience managing and troubleshooting conference room audio-visual (AV) systems for seamless meeting experiences. \nIndustry-recognized certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are preferred.\nOccasional off-hours or weekend work may be required to support critical system maintenance or address urgent issues. \nLocal travel may be required. \nMay be required to lift up to 50lbs.\nWe are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.\nThe salary range for this position will be clearly stated in the job posting as required by Massachusetts law. The base pay range for this position is between $33-37/hr. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. 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