{"id":2378155,"url":"https://alion.io/job/boston-medical-center-unit-coordinator-2","title":"Unit Coordinator","company":{"id":1759566,"name":"Boston Medical Center","domain":"bmc.org","url":"https://alion.io/company/bmc-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":91,"ghost_share":0,"stale_share":0.879,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:58:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-06T03:08:24Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"POSITION SUMMARY:\nResponsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.\nPosition: Unit Coordinator\nDepartment: Menino 6 East\nSchedule: Part Time (32 hours, Rotate Day/Evening/ Every Other Weekend & Holiday)\nESSENTIAL DUTIES & RESPONSIBILITIES:\nCare of the Patient and Family/Visitors:\nPerforms a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.\n\nGreets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner.\n\nIdentifies self.\n\nProvides informative, non-clinical information when requested by patients, families, staff or visitors.\n\nInteracts in a courteous professional manner.\n\nCoordinates activities of front desk/office support services.\n\nPerforms clerical duties for the department.\n\nAnswers/responds to telephone calls and inquiries in timely manner.\n\nHandles inquiries; refer calls/inquires to appropriate personnel in a timely manner.\n\nChecks and replies to BMC e-mail frequently during shift.\n\nChecks voice messages and follows up on messages during the shift.\n\nFor Respiratory Therapy Dept:, this also includes: Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch.\n\nLogs off the PFT extension at the start of breaks, lunch and at the end of the shift.\n\nUses manual/computer programs/terminal for access & data entry ofpatient information, verifies andupdates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.\n\nAnswers patient call lights in a timely manner and immediately, if possible.\n\nResponds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.\n\nFollows-up on call light requests to ensure nursing staff has responded.\n\nMaintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.\n\nParticipates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.\n\nInitiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.\n\nSecures patients’ personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc.\n\nEnsures a patient belongings list for every patient.\n\nUpondischarge copies belongings list and files in binder/other designated location.\n\nMonitors healthcare computer software systems (i.e., SCM, SDK, GE, etc) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.\n\nHandles and distributes mail, flowers, gifts, etc.\n\nFacilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.\n\nIdentifies emergency situations and initiates appropriate response actions within the scope of his/her role.\n\nIs familiar with area disaster plan and unit.\n\nCoordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner.\n\nUses computer software /terminal for access data entry.\n\nInterface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.\n\nTakes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.\n\nPerforms a variety of office and clerical functions,such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately.\n\nChecks copier daily and replaces paper as needed.\n\nCalls for service of copier as needed.\n\nCoordinates unit’s communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff; calling family members/next of kin, etc.\n\nMay assist in patientadmission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records.\n\nMedical Record and Order Entry:\nMaintains accurate, complete, up-to-date patient care records as defined by hospital policy.\n\nPrepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts, as ordered.\n\nMaintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms.\n\nEnsuresthat chart made for the patient has all necessary documents and labels in place, etc.\n\nLabel precaution charts with appropriate precaution labels.\n\nMaintains supply of precaution signs for patient rooms.\n\nAccesses, retrieves and enters computerized and non-computerized data, e.g., retrieving lab and test results, etc.\n\nCommunicates findings to clinical team members as appropriate.\n\nMaintains statistics for the PFT Lab and Bronchoscopy areas (applies to Respiratory Therapy Clinic only).\n\nSchedule and books patient appointments.\n\nUses manual/computer programs/terminal i.e. SCM, IDX, GE i.e. for access & data entry of appointment information.\n\nFollows the approved scheduling/appointment policy.\n\nSchedules appointment on day of request.\n\nNotifies appropriate individuals as required.\n\nPrints appointments as required.\n\nFaxes information as needed.\n\nChecks chart for completeness.\n\nCheck to ensure that appropriate pathway sheet is in the chart.\n\nObtain discharge summaries, ensuring each page has barcode labelingetc., prior to forwarding materials to medical record room.\n\nRecopies and replenishes chart forms, e.g., medication records, activity sheets, etc., prior to expiration, ensuring each form is appropriately labeled with the correct patient’s name and medical record number.\n\nTranscribes patient care orders accurately and in a timely manner as appropriate.\n\nCollaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advanceof scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.\n\nCommunicates test/procedure/therapy schedule and relevant changes to patients, families, primary care providers, consultants, and staff as appropriate.\n\nMaintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, supply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, discharges, etc.\n\nEnsures that the unit has a current Downtime Materials Box.\n\nMaintains and replenishes Downtime Box with appropriate order sheets, Dr's Orders, Progress Notes, lab etc.\n\nIs proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.\n\nCare of the Environment, Equipment and Material Supplies:\nPerforms a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.\n\nConducts daily rounds, to ensure safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other safety/cleanliness issues.\n\nInitiates work/repair orders uses computer software /terminal for access data entry.\n\nLog issues with the ITS rounder or to the help desk.\n\nArranges for delivery of expired/broken equipment/materials toappropriate repair site.\n\nTracks and returns borrowed/rented equipment.\n\nAs directed by manager, logs/completes daily patient charges/billing, inclusive of appropriate billing codes, either manually or via automated systems according to department /hospital standards.\n\nInsures billing is complete and without errors.\n\nChecks inventories, orders, maintains and restocks to par level supply of papers, forms and office supplies according to par levels and budget targets using on line ordering computer system or paper systems.\n\nOrganizes work and storage area.\n\nVerify amounts received as ordered.\n\nOrders other supplies as requested.\n\nCompetent in ordering supplies online using Lawson, RSS, and Staples, RR Donnelly i.e.\n\nParticipates in searches for missing patients, belongings and/or equipment.\n\nMaintains and troubleshoots basic office equipment including but not limited to, daily reboot of computer, load printer/photocopier with paper, point-of-service monitors, printers, fax machines, addressograph, etc.\n\nWork Rules, Standards, and Competency Compliance:\nActs in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.\n\nConforms to hospital universal standards of performance and conduct, including those pertaining to patient rights and BMC Standards of Behavior, so that the best possible customer service and patient care may be provided.\n\nWorks cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonalconflicts seeking assistance from his/her supervisor when needed.\n\nSeeks out and acts upon constructive feedback regarding daily performanceand works toward achieving goals identified during performance evaluations.\n\nParticipate in staff meeting, departmental/unit initiatives, quality improvement projects and committee meetings as assigned i.e. cost containment activities as needed.\n\nIf unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and document review and become knowledgeable of issues discussed.\n\nComplies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.\n\nFollows established Conduct and Attendance, Safety, and Infectious control policies/standards; consistently available on the unit.\n\nParticipates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.\n\nCompletes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.\n\nMaintains a presentable appearance in accordance with dress code.\n\nWears assigned uniform while on duty.\n\nWears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator.\n\nAssists in orientationof new staff, and servesas a resource to float staff on your unit.\n\nAdapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, needed, etc.\n\nCollaborates with charge nurse/supervisor to coordinate break periods with unit activities.\n\nRemains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, uniforms, etc.\n\nUtilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.\n\nFollows established hospital infection control and safety proce...","description_format":"text","description_chars":14517,"description_truncated":true,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-12T18:58:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 56 · green card filings: 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