{"id":3850476,"url":"https://alion.io/job/boston-scientific-it-analyst","title":"IT Analyst","company":{"id":1758528,"name":"Boston Scientific","domain":"bostonscientific.com","url":"https://alion.io/company/bostonscientific-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":65,"ghost_share":0.046,"stale_share":0.631,"repost_share":0.062,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-05T03:55:07Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T10:42:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Hiring Manager: Hugo Jose Serva Rodriguez\nRecruiter: Aislinn Roche\nABOUT THE ROLE\nThe role of IT Analyst is to work with users across the business to ensure effective computer/end-point/systems operations so that end users can accomplish business tasks. This includes prioritizing, documenting, and actively resolving end user service requests.\nIn this role you will be responsible for providing end user services, leading the roll out and implementation of technical solutions and infrastructure at a local level, in partnership with the Global and Regional IT teams\nThis role is based in Mascot, Sydney and will report to the Head of IT, ANZ\nKEY RESPONSIBILITIES\nProvide responsive, high-quality technical support to employees across Australia and New Zealand, delivering an exceptional end-user experience.\nTroubleshoot and resolve incidents and service requests across PCs, laptops, mobile devices, printers, Microsoft 365, applications, networks, Windows operating systems and other local and global systems.\nProvide remote technical support to employees across the ANZ region.\nSupport employees to confidently use technology through ongoing guidance, training and new-hire IT orientation.\nManage and prioritise requests through the IT Service Centre, ensuring users are kept informed of progress and resolution.\nIdentify opportunities to improve the end-user experience, streamline processes and enhance the efficiency of IT services.\nPartner with Regional and Global IT teams to coordinate and implement new technologies, tools and infrastructure.\nSupport local technology projects and initiatives from planning through to implementation.\nManage multiple priorities, balancing day-to-day technical support with projects and business-critical requirements.\nCoordinate IT purchasing requirements and manage purchase requisitions as required.\nSupport the planning, management and budgeting of IT equipment and technology requirements.\nMaintain effective communication with stakeholders, providing clear and timely updates on incidents, requests and projects.\nEnsure IT activities are performed in accordance with relevant company policies, security requirements and regulatory standards.\nCollaborate closely with IT colleagues locally, regionally and globally, sharing knowledge and contributing to a strong team environment.\nSupport other Boston Scientific locations where required, which may include domestic and international travel.\nProvide occasional after-hours or weekend support where business requirements or technology implementations require it.\nKEY COMPETENCIES REQUIRED FOR SUCCESS\nRelationship Building\nEstablishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.\nCustomer Focus\nIdentifies internal/external customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.\nPlanning & Execution\nImplements initiatives and objectives that align with individual or team goals. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success\nPursues all assignments and projects until completion, following through on assignments to ensure successful completion\nAdaptability\nResponds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.\nInnovation\nGenerates new ideas and approaches in order to support meaningful innovation. Leverages knowledge, best practices, and continuous improvement to create value.\nYOUR EXPERIENCE AND SKILLS\nA degree in Computer Science, Information Technology or a related discipline, combined with approximately five years of relevant IT experience.\nDemonstrated experience in an IT support or technology role with a strong customer service and end-user focus.\nStrong knowledge of Windows 10/11, macOS and Microsoft 365 applications.\nHands-on experience supporting PCs, laptops, mobile devices, printers and other end-user technology.\nExperience with technologies such as Microsoft Intune, Active Directory/Entra ID, SCCM, networks, server and storage infrastructure, and IT ticket management systems.\nWorking knowledge of technologies such as Windows Server, TCP/IP, LAN/WAN, VPN, VOIP and networking environments.\nStrong remote troubleshooting, analytical and problem-solving skills, with the ability to diagnose issues and identify practical solutions.\nExcellent communication skills and the ability to translate technical information into clear, accessible language for both technical and non-technical audiences.\nStrong collaboration and influencing skills, with the ability to build trusted relationships with employees, stakeholders and technology teams at all levels of the organisation.\nEffective organisation, project management and time management skills, with the ability to balance competing priorities.\nA growth and continuous improvement mindset, with the curiosity to explore new technologies, challenge existing ways of working and identify opportunities to deliver better outcomes for users and the business.\nA proactive and innovative approach, with a willingness to learn, experiment and embrace change in an evolving technology environment.\nAn understanding of commercial business environments, ideally within a product sales or global matrix organisation.\nWHY CHOOSE US?\nGreat Place To Work Certified in 2024 & 2025\nBest Workplaces for Women in 2024 & 2025\nInclusive Employee Resource Groups\n2 Wellbeing Days per year\nDiscounted health insurance\nAbility to purchase additional Annual Leave\nEmployee Stock Purchase Plan\nAccess to Employee Assistance Program\nWORK MODEL, SPONSORSHIP, RELOCATION\nAt Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.\nBoston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.\nRelocation assistance is not available for this position at this time.\nRequisition ID: 637516","description_format":"text","description_chars":6264,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work","Relocation assistance"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Surgical Instruments & Devices","Cardiovascular Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-11-06T02:55:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/boston-scientific-it-analyst","json_url":"https://alion.io/job/boston-scientific-it-analyst.json","meta":{"generated_at":"2026-11-08T12:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758528},"rest":"https://alion.io/mcp/rest/get_company?id=1758528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboston-scientific-it-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboston-scientific-it-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboston-scientific-it-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boston-scientific-it-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboston-scientific-it-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3850476}},{"tool":"search_jobs","arguments":{"company":"bostonscientific.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3850476},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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