{"id":2649981,"url":"https://alion.io/job/bosunsolutions-customer-success-representative","title":"Customer Success Representative","company":{"id":4417410,"name":"Bosun Solutions","domain":"bosunsolutions.com","url":"https://alion.io/company/bosunsolutions","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beaufort, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:28:52Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-16T09:15:56Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Role\nOur client is a government entity and is hiring a Customer Success Representative to serve as a key point of contact for taxpayers. This role requires someone who can balance high-volume customer interactions with precision and professionalism, while handling financial transactions with a high level of accuracy.\nThis is best suited for candidates with strong office-based customer service experience and comfort working with numbers, payments, and detailed processes.\nAbout the Organization\nOur client is redefining what government service looks like. With over 400 daily customer interactions, a 99% collection rate, and a 97.6% customer satisfaction rating, the team is committed to delivering efficient, empathetic, and accountable service.\nWhat You’ll Do\nServe as the primary point of contact for taxpayers (in-person, phone, email)\n\nAccurately process and balance tax payments and daily transactions\n\nInvestigate and resolve payment discrepancies and exceptions\n\nCommunicate clearly and professionally to resolve customer inquiries\n\nMaintain strict adherence to policies, procedures, and compliance standards\n\nSupport team operations, including cross-branch coverage and additional administrative tasks\n\nRequired Qualifications (Applicants Must Meet ALL)\nMinimum 5 years of customer service experience in a professional office setting (not retail-only)\n\nAt least 2 years handling payments, billing, cash balancing, or financial transactions\n\nStrong proficiency in Microsoft Excel and Outlook (intermediate level or higher)\n\nDemonstrated ability to work accurately with numbers and reconcile transactions\n\nProven track record of handling high-volume customer interactions professionally\n\nHigh School Diploma or GED\n\nValid driver’s license\n\nPreferred Qualifications\nAssociate’s degree or higher in Business, Finance, or related field\n\nExperience in government, banking, tax, or accounts receivable environments\n\nWhat Will Set You Apart\nExperience resolving complex customer issues involving payments or accounts\n\nStrong attention to detail with minimal error rates in transactional work\n\nAbility to remain composed and professional in fast-paced or high-pressure environments\n\nClear ownership mindset-follows through on issues to full resolution\n\nAlignment with a service-first, team-oriented culture\n\nCompensation & Benefits\n$25-$27 per hour\n\nHealthcare coverage\n\n401(k) plan\n\nPTO Package:\n12 personal leave days (Year 1)\n\n15+ days after Year 2 (increasing over time)\n\n12 sick days annually\n\nOngoing professional development opportunities\n\nImportant Note for Applicants\nThis role involves daily financial transactions, accuracy requirements, and high public interaction volume. Applicants without direct experience in office-based customer service and payment processing are unlikely to be considered.\nWhy Join\nYou’ll be part of a high-performing, mission-driven public office where accuracy, accountability, and customer experience truly matter. This is an opportunity to build a stable, long-term career while making a meaningful impact in the community.\nApply Today\nIf you meet the qualifications and are looking for a structured, fast-paced role where attention to detail and customer service excellence are critical, we encourage you to apply.\nPosting Statement:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.","description_format":"text","description_chars":3719,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T21:22:13Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":7,"expected_fill_days":37,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/bosunsolutions-customer-success-representative","json_url":"https://alion.io/job/bosunsolutions-customer-success-representative.json","meta":{"generated_at":"2026-10-16T13:20:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417410},"rest":"https://alion.io/mcp/rest/get_company?id=4417410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbosunsolutions-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbosunsolutions-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbosunsolutions-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bosunsolutions-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbosunsolutions-customer-success-representative"}]}