{"id":3877266,"url":"https://alion.io/job/bota-systems-support-engineer-robotics-sensing","title":"Support Engineer - Robotics & Sensing","company":{"id":176460,"name":"Bota Systems","domain":"botasys.com","url":"https://alion.io/company/bota-systems","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"ROS","optional":false},{"name":"EtherCAT","optional":true},{"name":"Teleoperation","optional":true}],"status":"live","first_seen_at":"2026-11-06T16:36:30Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T02:52:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Bota Systems, we build force/torque sensors and the software that lets robots sense and learn from touch. Our customers range from research labs to industrial integrators, and they rely on us when something doesn’t work as expected. We’re looking for a Support Engineer who can get to the bottom of technical problems and leave customers more capable than before.\nPosition: Support Engineer - Robotics & Sensing\nLocation: Zurich, Switzerland\nStart Date: As soon as possible\nWhat you’ll do:\nOwn incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools\nHelp customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses)\nEscalate well-documented bugs and feature requests to engineering, and follow them through to resolution\nTurn recurring questions into documentation, FAQs, and example code so customers can help themselves\nJoin customer calls for setup, debugging, and onboarding, and feed what you learn back into the product\nWhat you bring:\nA degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field, ideally 1-3 years of experience in technical support, field application engineering, or customer-facing engineering\nSolid hands-on skills with Linux, Python, and ideally C++, and comfort debugging hardware-software systems\nThe ability to explain technical issues clearly, in writing and on calls, to both researchers and industrial engineers\nA structured way of working: you keep tickets organized, document what you find, and close the loop\nFluent English; German is a plus\nNice to have:\nExperience with ROS 2, PLC programming, EtherCAT or other industrial communication protocols, and robot arms from major manufacturers\nFamiliarity with force control or sensor integration\nExperience with ticketing and documentation tools\nWhat we offer:\nA key role between our customers and engineering team, with direct influence on product quality\nHands-on work with state-of-the-art sensors, robots, and teleoperation setups\nA small, highly technical team in Zurich\nApply with your CV and a short note describing a tricky technical problem you helped someone solve.","description_format":"text","description_chars":2259,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Robotic Components & Sensors"],"lifecycle":[{"event":"open","at":"2026-11-06T16:54:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/bota-systems-support-engineer-robotics-sensing","json_url":"https://alion.io/job/bota-systems-support-engineer-robotics-sensing.json","meta":{"generated_at":"2026-11-08T03:45:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176460},"rest":"https://alion.io/mcp/rest/get_company?id=176460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbota-systems-support-engineer-robotics-sensing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbota-systems-support-engineer-robotics-sensing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbota-systems-support-engineer-robotics-sensing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bota-systems-support-engineer-robotics-sensing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbota-systems-support-engineer-robotics-sensing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3877266}},{"tool":"search_jobs","arguments":{"company":"botasys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3877266},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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