{"id":1622815,"url":"https://alion.io/job/bottomline-customer-intelligence-ai-lead","title":"Customer Intelligence & AI Lead","company":{"id":1770315,"name":"Bottomline","domain":"bottomline.com","url":"https://alion.io/company/bottomline-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-07T05:47:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-24T14:27:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-07T22:12:25Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Why Choose Bottomline?\nAre you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!\nThe Role:\nThe Director, Customer Intelligence & AI is responsible for building and leading the company's customer intelligence and artificial intelligence capabilities, creating a strategic advantage through data-driven insights, predictive analytics, and intelligent automation. \nThis role serves as the intelligence engine of the Revenue Management organization by transforming customer, product, commercial, operational, support, and financial data into actionable insights that drive revenue growth, improve customer retention, and accelerate business performance. \nThe Director will develop a centralized Customer Intelligence Platform that provides a unified view of customer health, value realization, product adoption, retention risk, expansion opportunity, and commercial performance. The role will partner closely with Revenue Strategy & Analytics, Revenue Growth Programs, Renewal Operations & Commercial Optimization, Customer Success, Customer Support, Product, Sales, and Finance to identify opportunities and enable execution. \nThe Mission is to build the organization's customer intelligence and AI capabilities by transforming customer data into predictive insights that uncover revenue opportunities, improve customer retention, enable intelligent automation, and accelerate sustainable business growth.\nThe ideal candidate combines expertise in data science, AI, machine learning, customer analytics, business intelligence, and commercial strategy with the ability to influence decision-making at the executive level. \nKey Responsibilities:\nCustomer Intelligence Strategy & Platform Development:\nDesign, build, and maintain a centralized Customer Intelligence Platform. \nDevelop a comprehensive Customer 360 environment integrating: \nProduct usage data \nCustomer Success data \nCustomer Support interactions \nCRM activity \nContract and renewal data \nFinancial and billing information \nCustomer sentiment and engagement metrics \nEstablish governance, quality standards, and ownership for customer intelligence data. \nCreate scalable and reusable customer intelligence frameworks supporting the organization's growth objectives. \nDevelop customer health, customer value, and customer maturity measurement methodologies. \nRevenue Opportunity Identification:\nDevelop advanced analytical models that identify revenue growth opportunities across the customer lifecycle. \nCreate predictive models that surface: \nExpansion opportunities \nUpsell opportunities \nCross-sell opportunities \nPricing optimization opportunities \nCustomer retention risks \nRevenue leakage \nBuild recommendation engines that prioritize the highest-value customer actions. \nQuantify revenue potential and expected business impact for identified opportunities. \nEstablish an ongoing pipeline of actionable revenue opportunities for business review and prioritization. \nPartner with the Director, Revenue Strategy & Analytics to: \nBuild predictive revenue and customer behavior models. \nDevelop advanced customer segmentation frameworks. \nImprove forecasting accuracy through predictive analytics. \nIdentify leading indicators of churn, retention, growth, and customer health. \nAnalyze pricing effectiveness and commercial performance. \nDeliver executive insights that support revenue planning and strategic decision-making. \nTransform descriptive reporting into predictive and prescriptive analytics. \nPrimary Outcome: Enable Revenue Strategy & Analytics to identify, validate, quantify, and prioritize revenue opportunities through data-driven customer intelligence\nPartner with the Director, Revenue Growth Programs to: \nTranslate identified opportunities into executable growth initiatives. \nPrioritize opportunities based on expected revenue impact and likelihood of success. \nDevelop business cases supporting strategic investments and growth programs. \nMeasure initiative effectiveness and return on investment. \nMonitor execution outcomes and feed learnings back into opportunity identification models. \nCreate closed-loop reporting between opportunity identification and program execution. \nPrimary Outcome: Deliver a continuously refreshed inventory of high-value growth opportunities ready for implementation across the business.\nPartner with the Director, Renewal Operations & Commercial Optimization to: \nDevelop predictive customer retention and churn models. \nBuild renewal risk identification frameworks. \nSupport pricing optimization and renewal strategy initiatives. \nCreate AI-assisted renewal prioritization and recommendation engines. \nImprove renewal forecasting through predictive analytics. \nEnable automation of renewal workflows and decision-support processes. \nPrimary Outcome: Improve customer retention, reduce revenue attrition, and increase renewal performance through advanced customer intelligence.\nArtificial Intelligence Strategy & Enablement:\nLead evaluation and implementation of AI solutions across Revenue Management and customer-facing functions. \nIdentify opportunities to leverage AI to improve customer outcomes, productivity, and decision-making. \nDevelop AI-enabled workflows that automate repetitive analysis and operational activities. \nEvaluate emerging AI technologies and their potential business applications. \nEstablish AI governance, adoption, and performance measurement frameworks. \nServe as the organization's subject matter expert on customer intelligence and AI innovation. \nExecutive Reporting & Business Insights:\nDevelop executive dashboards, scorecards, and intelligence reporting. \nPresent strategic findings and recommendations to senior leadership. \nTranslate complex analytical findings into clear, business-focused recommendations. \nSupport annual planning, forecasting, operating reviews, and executive decision-making. \nServe as a trusted advisor on customer trends, commercial opportunities, and AI strategy. \nSuccess Metrics:\nCustomer Intelligence \nCustomer Intelligence Platform Adoption \nCustomer Data Coverage \nCustomer Data Quality \nCustomer Health Score Accuracy \nExecutive Dashboard Utilization \nRevenue Impact \nRevenue Opportunities Identified \nEstimated Revenue Pipeline Generated \nExpansion Opportunity Conversion \nRevenue Leakage Reduction \nCustomer Retention Improvement \nPredictive Analytics \nChurn Prediction Accuracy \nCustomer Health Prediction Accuracy \nForecast Accuracy Improvement \nRevenue Opportunity Identification Accuracy \nAI & Automation \nAI Solution Adoption \nProductivity Improvements \nAutomated Decision Support Utilization \nTime Savings Generated Through Automation \nBusiness Impact \nGrowth Program ROI \nCustomer Retention Improvement \nExecutive Stakeholder Satisfaction \nBusiness Value Created Through Customer Intelligence \nQualifications and Skills Required:\nBachelor's degree in Data Science, Analytics, Statistics, Mathematics, Economics, Computer Science, Engineering, Business, or related field. \n8+ years of experience in Data Science, Customer Analytics, Business Intelligence, Revenue Analytics, Machine Learning, AI, or related disciplines. \nExperience building predictive models and advanced analytical solutions. \nStrong proficiency with SQL, Python, and modern analytics platforms. \nExperience working with large-scale customer and commercial datasets. \nProven ability to translate data into strategic business recommendations. \nStrong communication and executive presentation skills. \nExperience influencing cross-functional business leaders. \nPreferred Qualifications and Skills: \nMaster's degree in Data Science, Analytics, Statistics, Business Analytics, Computer Science, or related field. \nExperience in SaaS, technology, subscription, fintech, or recurring revenue businesses. \nExperience building Customer 360, Customer Intelligence, or Customer Health platforms. \nExperience with Generative AI, Agentic AI, Machine Learning, and predictive analytics solutions. \nFamiliarity with CRM, Customer Success, Support, Product Usage, and Revenue Operations systems. \nCore Competencies:\nCustomer Intelligence \nArtificial Intelligence Strategy \nData Science & Machine Learning \nPredictive Analytics \nRevenue Growth Analytics \nCustomer Segmentation \nCommercial Analytics \nBusiness Intelligence \nExecutive Storytelling \nStrategic Thinking \nInnovation & Continuous Improvement \nCross-Functional Leadership \nWe welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.","description_format":"text","description_chars":8986,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Financial Services","Cryptocurrencies","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:16Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.816,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/bottomline-customer-intelligence-ai-lead","json_url":"https://alion.io/job/bottomline-customer-intelligence-ai-lead.json","meta":{"generated_at":"2026-10-08T00:09:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":47,"day_limit":5000,"remaining_today":4953,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770315},"rest":"https://alion.io/mcp/rest/get_company?id=1770315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbottomline-customer-intelligence-ai-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbottomline-customer-intelligence-ai-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbottomline-customer-intelligence-ai-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bottomline-customer-intelligence-ai-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbottomline-customer-intelligence-ai-lead"}]}