{"id":3831067,"url":"https://alion.io/job/bottomline-order-billing-associate","title":"Order & Billing Associate","company":{"id":1770315,"name":"Bottomline","domain":"bottomline.com","url":"https://alion.io/company/bottomline-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T14:42:47Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T04:48:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why Choose Bottomline?\nAre you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!\nPosition Title \nOrder & Billing Associate \nDepartment \nFinance Operations / Order & Billing Operations \nReports To \nOrder & Billing Team Lead / Manager, Order & Billing Operations \nLocation \nUnited Kingdom (Hybrid) \n Please note this is an Entry level role.\nPosition Summary \nBottomline is seeking an Order & Billing Associate to join the Global Order & Billing Operations team. This role is responsible for supporting the end-to-end processing of customer orders, billing activities, customer account maintenance, and operational administration for a portfolio of strategic UK banking customers. \nThe position focuses on the accurate and timely processing of customer onboarding requests, sales orders, billing transactions, invoice distribution, customer account updates, and month-end billing activities. The successful candidate will work closely with internal teams, banking customers, and third-party suppliers to ensure service levels are achieved while maintaining a high degree of accuracy and compliance with established procedures. \nThis role requires strong attention to detail, the ability to follow documented processes, effective time management, and excellent customer service skills. \nEssential Duties and Responsibilities \nOrder Management \nProcess daily onboarding requests for strategic customers utilizing enriched onboarding files. \nProcess sales orders for strategic customers using both standard order submissions and enriched files. \nProcess sales orders for strategic customers in accordance with documented procedures. \nComplete order amendments, customer change requests, cancellations, and billing-related updates. \nMaintain customer master data including purchase orders, billing addresses, and account details. \nEnsure all required approvals and supporting documentation are obtained prior to processing. \nWhite Label Banking Operations \nSupport operational activities for strategic banking customers. \nProvide support for strategic customers, including management of complex product and project billing requirements that may fall outside standard operational processes. \nBilling Operations \nExecute monthly billing activities for assigned accounts. \nComplete month-end B2K file preparation and submission within required service deadlines. \nPerform month-end BITE billing activities on Day 1 of the monthly close cycle using BITE reporting data. \nProcess manual billing transactions in accordance with approved procedures. \nSupport billing exception management, invoice corrections, credit requests, and rebills. \nProcess credits, cancellations, and customer billing adjustments as required. \nSupport BTS billing activities until a long-term process is implemented. \nProvide backup support for Professional Services invoicing activities. \nCustomer Administration \nUpdate customer purchase orders and associated account information. \nMaintain customer billing and contact records. \nSupport customer account maintenance activities to ensure billing accuracy. \nMFA Token Management \nManage daily MFA token dispatch activities. \nCoordinate with external suppliers to arrange customer token shipments. \nPrepare and submit required dispatch reports by established daily deadlines. \nProcess and manage MFA token returns received at the office. \nMaintain tracking records and supporting documentation. \nInvoice Distribution and Controls \nRetrieve printed invoices from the office and coordinate distribution to customers. \nPerform invoice delivery checks to ensure successful customer receipt. \nSupport global invoice reconciliation activities to ensure billing completeness. \nAssist with identifying and resolving invoice delivery exceptions. \nMonth-End Support \nSupport critical month-end processing activities. \nMeet established cutoff times and customer-specific delivery requirements. \nAssist with reconciliations and billing validation processes. \nEscalate issues that may impact monthly close timelines. \nRequired Skills and Qualifications \nStrong attention to detail and commitment to data accuracy. \nAbility to manage multiple priorities and deadlines simultaneously. \nExcellent written and verbal communication skills. \nStrong customer service orientation. \nProficiency with Microsoft Excel, Outlook, and Word. \nAbility to follow documented processes and procedures consistently. \nAbility to work effectively both independently and within a team environment. \n Nice to have but not essential:\nPrevious experience in order processing, billing administration, customer service, finance operations, or a related administrative role. \nPreferred Qualifications \nExperience supporting order-to-cash, billing, or invoicing processes. \nExperience working with banking or financial services customers. \nExperience using ERP and CRM systems such as D365 and Salesforce. \nExperience performing reconciliations and operational controls. \nCore Competencies \nAttention to Detail \nMaintains high levels of accuracy when processing orders, invoices, customer records, and billing transactions. \nCustomer Focus \nDelivers responsive and professional support to internal and external customers. \nOrganization & Time Management \nEffectively prioritizes work to meet daily operational deadlines and month-end commitments. \nTeamwork \nCollaborates effectively with colleagues, suppliers, and business stakeholders. \nAccountability \nTakes ownership of assigned tasks and follows issues through to completion. \nContinuous Improvement \nIdentifies opportunities to improve efficiency, reduce manual effort, and enhance process consistency. \nWork Environment \nHybrid UK-based role. \nStandard office and remote working environment. \nAbility to support daily operational cutoffs and month-end processing deadlines. \nOccasional attendance at the office may be required to support invoice distribution and MFA token return activities. \nWe welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.","description_format":"text","description_chars":6528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-05T19:33:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/bottomline-order-billing-associate","json_url":"https://alion.io/job/bottomline-order-billing-associate.json","meta":{"generated_at":"2026-11-06T06:52:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770315},"rest":"https://alion.io/mcp/rest/get_company?id=1770315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbottomline-order-billing-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbottomline-order-billing-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbottomline-order-billing-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bottomline-order-billing-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbottomline-order-billing-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3831067}},{"tool":"search_jobs","arguments":{"company":"bottomline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3831067},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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