{"id":2837321,"url":"https://alion.io/job/bottomline-renewals-executive","title":"Renewals Executive","company":{"id":1770315,"name":"Bottomline","domain":"bottomline.com","url":"https://alion.io/company/bottomline-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-19T06:23:31Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T19:35:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why Choose Bottomline?\nAre you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!\nPosition Title: Renewals Executive \nDepartment: CCO OperationsReports To: Jolanta Popiel \nFLSA: ExemptJob Family: General Professional \nEEOC: Choosean item. \nW/C: \nPosition Summary: \nThe Renewals Executive supports Bottomline’s recurring revenue by coordinating customer renewals end-to-end-triaging inbound requests, preparing renewal quotes, validating contract terms and pricing and ensuring renewals are closed accurately and on time. \nThis role partners closely with Customer Success, Sales, Finance, Billing and Sales Operations, and communicates directly with customers and partners to resolve renewal queries, confirm renewal terms, and secure purchase orders. \nOperational Environment: \nBottomline’s Renewals Function is transforming to modernize processes, improve data quality, and strengthen forecasting and pricing governance. As not all product lines are yet fully migrated into SFDC, the role operates in a hybrid environment using SFDC plus operational reporting (including Excel). For certain product lines, requests are managed through a case management process. Team members rotate queue coverage, resolve requests, or route them to the right owners, requiring strong prioritization and attention to detail. \nKey Responsibilities: \nManage incoming renewal-related requests through the shared Renewals inbox and case management system \nReview, triage, and respond to requests from customers, partners, and internal teams. \nCommunicate directly with customers and partners to resolve renewal-related queries or clarify contract and pricing information. \nRoute cases to the appropriate internal stakeholders where necessary, while maintaining ownership of progress and resolution. \nParticipate in team rotations responsible for managing the daily case queue and ensuring service levels are maintained. \nRenewal preparation and quoting: \nPrepare renewal quotations for upcoming contract renewals using SFDC opportunities, internal reporting tools, or off-system quoting processes where required. \nIssue renewal quotations to customers and partners and respond to follow-up questions regarding pricing or renewal value. \nGenerate renewal reports and support data extracts for internal teams and external partners. \nValidate renewal values, product entitlements, and pricing structures before issuing renewal quotations. \nSupport the progression of renewal opportunities through internal approval workflows and systems. \nContract & Pricing Validation: \nReview existing customer agreements to confirm renewal terms, pricing conditions, uplift clauses, and billing structures. \nIdentify contractual provisions that impact renewals, including pricing restrictions or renewal conditions. \nEnsure pricing updates and renewal terms align with contractual agreements and internal pricing governance. \nEscalate contractual or commercial risks where appropriate. \nSupport Customer Success and Sales Teams during renewal discussions by validating pricing, contract terms, and renewal structures. \n Data management, Reporting & Forecasting: \nMaintain accurate renewal data across SFDC and internal reporting tools. \nWork with operational reports and data sets (including excel based reporting) to track upcoming renewals and validate contract details. \nSupport internal renewal reporting and forecasting processes by validating renewal values and timelines. \nContribute to improving data quality and operational visibility as the renewals organization continues to mature. \nMaintain accurate tracking of renewal outcomes, including renewals, downsells, and churn, to support forecasting and retention reporting. \nCross-Functional Collaboration \nWork closely with Customer Success Managers and Sales teams to support retention and renewal planning. \nCollaborate with Finance, Billing, Sales Operations, and other teams to ensure renewals are processed and recorded correctly. \nCoordinate internally to resolve operational or commercial blockers that may impact renewal closure. \nSupport partner relationships by preparing and issuing renewal reports and providing renewal-related information when required. \nTransformation & Continuous Improvement \nSupport the migration of product lines and renewal processes into SFDC and other core systems. \nContribute to improving renewal workflows, documentation, and operational processes. \nParticipate in internal projects aimed at strengthening renewals operations and data governance. \nDemonstrate flexibility and adaptability as responsibilities and processes evolve. \nRequired Skills: \nExceptional attention to detail and strong data validation skills \nStrong analytical capabilities and experience working with operational data. \nExcel skills and comfort working with reporting and datasets. \nExcellent organizational and prioritization skills with the ability to manage multiple tasks simultaneously. \nStrong collaboration skills and ability to work effectively across organizational boundaries. \nExperience communicating with customers or partners in a commercial or operational environment. \nGood understanding of contract language and commercial terms. \nCommercial awareness and understanding of how renewals contribute to recurring revenue and customer retention. \nNegotiation and stakeholder management skills. \nStrong written and verbal communication skills. \nAbility to operate effectively in a fast-moving environment where processes and responsibilities may evolve. \nProactive mindset with willingness to learn new systems, processes and tools. \nEducation and Experience: \n3+ years of experience in renewals, customer success operations, revenue operations, sales operations, or related commercial operations role. \nExperience working in SaaS, subscription, or recurring revenue environment preferred. \nExperience in reviewing customer contracts and pricing structures is advantageous. \nExperience supporting renewal forecasting or revenue reporting is beneficial. \n\nWe welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.","description_format":"text","description_chars":6614,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-19T07:26:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bottomline-renewals-executive","json_url":"https://alion.io/job/bottomline-renewals-executive.json","meta":{"generated_at":"2026-10-20T21:41:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770315},"rest":"https://alion.io/mcp/rest/get_company?id=1770315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbottomline-renewals-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbottomline-renewals-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbottomline-renewals-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bottomline-renewals-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbottomline-renewals-executive"}]}