{"id":3841132,"url":"https://alion.io/job/bounteous-technical-director-account-delivery-full-time","title":"Technical Director, Account Delivery - (Full-time)","company":{"id":3725,"name":"Bounteous","domain":"bounteous.com","url":"https://alion.io/company/bounteous","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:52:03Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T15:06:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nThe Technical Director is the senior-most delivery and technical leader on the ground for the account. You are accountable for two things above all: the client's success and the quality of what we deliver. You are the trusted technical voice to the client's senior technical leadership, and you hold final technical authority over how solutions are designed, built, and shipped across every workstream.\nThis is a hybrid role: part hands-on technical leader, part delivery executive. You lead the delivery organization day to day through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers. You also carry secondary responsibility for account profitability and for identifying growth opportunities, in partnership with the Client Partner.\nPriority order when tradeoffs arise:\nClient success and delivery quality\nTechnical integrity of the solution\nSkill development\nAccount growth\nAccount profitability (margin)\nInformation Security Responsibilities\nPromote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols\nIdentify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets\nUnderstand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)\nEnsure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information\nPrimary Responsibilities:\nClient success\nServe as the primary technical relationship for the client's senior technical leadership, with regular on-site presence and a standing cadence of executive touchpoints.\nOwn client satisfaction for delivery: gather feedback proactively, surface risks and concerns early, and close the loop with visible action.\nLead resolution of client-facing escalations. Be the person the client calls when something is at risk.\nDelivery quality and execution\nOwn end-to-end delivery outcomes across all workstreams: schedule, scope, quality, and release readiness.\nSet and enforce quality standards: definition of done, code and architecture review practices, testing and release criteria, defect and rework thresholds.\nRun the delivery organization through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers. Set direction, remove blockers, and hold leaders accountable for outcomes.\nBe accountable for core delivery KPIs: on-time delivery, quality (defect escape rate, rework), client satisfaction, and team health.\nTechnical authority\nHold final authority over technical direction for the account's delivery, including solution design, architecture, and technology choices. Architects and Principal Architects advise and design; you decide.\nParticipate directly in solution design, architecture reviews, and technical deep dives. Validate that any solution is credible and deliverable before it reaches the client, and redirect the approach when it is not.\nResolve technical escalations and disputes. Consult with Principal Architect(s) and the broader architecture practice, particularly where decisions touch firm-wide standards or reusable assets.\nAgentic / AI-assisted delivery\nOwn the responsible adoption of the account's agent-orchestrated development model: approved tooling, human review and quality gates, security, IP and data-handling controls (including PHI/PII where applicable), and measurement of productivity and quality impact.\nEnsure delivery teams are trained and that AI-assisted output meets the same quality bar as any other work.\nPeople leadership\nMentor and coach Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers. Step into the hardest technical and delivery problems and build the account's bench.\nApprove staffing and resourcing changes within account guardrails; manage onshore/offshore coordination across time zones and delivery locations.\nSecondary Responsibilities:\nAccount profitability\nShare accountability with the Client Partner and Delivery Head for account margin and budget. Manage staffing mix, utilization, and scope change to stay within agreed guardrails.\nEscalate early when quality or client-success decisions would push the account outside margin guardrails. Decisions beyond the agreed threshold are made jointly with [Client Partner / Delivery Head].\nPartner on change orders, estimates, and SOW management; own the technical basis for them.\nAccount growth\nIdentify expansion opportunities (new workstreams, adjacent problems, additional scope) in the course of delivery and surface them early to the Client Partner.\nProvide solutioning credibility and technical shaping to convert opportunities into scoped work. The Client Partner owns the commercial relationship and the growth number.\nSupport renewal and expansion conversations where technical credibility is decisive.\nQualifications:\nRequired\n12-15yrs years in technology delivery, including meaningful time as a Delivery Director, Associate Director, Senior Manager, or equivalent at a consultancy, systems integrator, or enterprise technology organization.\nStrong hands-on technical background in [platforms/architectures], with the ability to lead and, when needed, overrule architecture and design decisions credibly.\nProven record of owning delivery quality and client outcomes for large, multi-workstream engagements.\nExperience managing distributed onshore/offshore delivery organizations.\nExperience managing delivery budget and margin, including SOW, change-order, and estimation fundamentals.\nExcellent written and verbal communication, with the ability to explain technical decisions and trade offs to both engineers and executives.\nDemonstrated record of mentoring and developing delivery managers, architects, and project/program managers.\nHands-on experience with AI-assisted or agentic development in a delivery setting, including its quality and risk controls.\n\nTravel to Client office at least monthly and for other important meetings as they come up.\n\nPreferred:\nPrior title of Director or Technical Director at a consulting or systems-integration firm.\nExperience in healthcare or another regulated industry (HIPAA, PHI handling).\nExperience operating in an agent-orchestrated delivery model at scale.\nTrack record of account growth driven by delivery credibility.","description_format":"text","description_chars":6485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-05T22:49:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 10 · green card filings: 3","filings_12m":10,"filings_prev_12m":18,"green_card_filings_12m":3,"median_offered_wage_usd":125962,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/bounteous-technical-director-account-delivery-full-time","json_url":"https://alion.io/job/bounteous-technical-director-account-delivery-full-time.json","meta":{"generated_at":"2026-11-11T19:59:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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