Technical Support & Quality Engineer

• Position Title: Technical Support & Quality Engineer
  Business Unit: Small Home Appliances – After Sales Team

• Role Purpose:

• This role plays a key part in supporting after-sales service operations while contributing to product quality, reliability, and continuous improvement across the Small Home Appliances portfolio.

• Key Responsibilities

•  Provide technical support for small home appliances maintenance and after-sales service operations.

•  Analyze recurring failures and customer complaints, determining root causes and recommending effective corrective and preventive actions.

•  Support the inspection, testing, and technical evaluation of new products prior to market launch.

•  Work closely with the Quality team in monitoring and auditing suppliers and outsourced manufacturers, ensuring compliance with quality standards.

•  Prepare technical performance and failure-analysis reports and share insights with relevant stakeholders.

•  Contribute to product quality improvement initiatives and help reduce after-sales service costs.

•  Support field visits, service partner engagement, and technical investigations as needed.

Requirements

• Requirements

•  Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, or equivalent).

•  4–7 years of relevant experience, preferably within small home appliances, after-sales service, or quality management.

•  Strong analytical and problem-solving abilities with a structured approach to root-cause analysis.

•  Strong command of spoken and written English.

•  High proficiency in Microsoft Office, especially Excel.

•  Strong leadership personality with sound decision-making capability.

•  Ability to work across both office and field (production/service center) environments.

•  Professional communication skills with suppliers, factories, and service partners.

• Preferred Qualifications

•  Experience working with OEMs or external manufacturers.

•  Good understanding of quality systems, inspection methodologies, and audit processes.

•  Experience in preparing and presenting technical and performance reports.