Barista

About The Red Palace

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

HOTELS: Red Palace

JOB TITLE: Barista

REPORTING TO: Supervisor / Assistant Restaurant Manager / Restaurant Manager

THE POSITION

The Barista is responsible for preparing and serving exceptional specialty coffee, Saudi coffee, teas, and other non-alcoholic beverages to guests across the hotel's restaurants, lounges, and service areas. This role requires strong knowledge of coffee, precise beverage preparation skills, attention to detail, and a warm, guest-focused service approach.

RESPONSIBILITIES

Coffee Expertise and Execution

• Prepare and serve high-quality espresso-based coffees, filter coffees, Saudi coffee, teas, and other non-alcoholic beverages using premium ingredients and approved recipes
• Demonstrate an in-depth knowledge of the hotel's coffee, tea, and non-alcoholic beverage offerings, including origins, flavour profiles, brewing methods, and presentation standards
• Provide knowledgeable recommendations and suggestions to guests, enhancing their overall dining and beverage experience
• Ensure consistent and precise preparation of all beverages, adhering to standardized recipes, brewing techniques, portion control, and presentation standards

Guest Service and Satisfaction

• Deliver exceptional customer service, anticipating guests' needs and responding promptly to their requests
• Engage with guests in a friendly and personable manner, building rapport and fostering a welcoming atmosphere
• Address guest concerns and feedback in a timely and professional manner, escalating issues to the Restaurant / Beverage Manager as needed
• Contribute to the overall ambiance and atmosphere of the outlet, helping to create a memorable guest experience

Operational Efficiency

• Maintain a clean, organized, and well-stocked coffee station, ensuring all equipment, tools, cups, and service items are in good condition
• Monitor inventory levels for coffee beans, teas, milk, syrups, garnishes, disposables, and related supplies, placing requests as necessary
• Adhere to all applicable safety, hygiene, and sanitation policies and procedures, ensuring compliance with local regulations

Collaborate with the Restaurant / Beverage Manager and F&B team to optimize workflows and service procedures.

Living the Brand

• Is impeccably groomed, charming, graceful, thoughtful and welcoming.
• Take pride in anticipating guest needs through service that is warm, genuine and intuitive.
• Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet.
• Create the guest experience through their senses through all public touch points.
• Ensuring quality is never compromised.
• Is generous in spirit with guests and colleagues alike.
• Establish the reputation of the hotel in local community for its quality service through hosting local events.
• Demonstrate professionalism, integrity, and a guest-focused approach.
• Promote and practice the Company’s legacy competencies and values in all interactions.

Qualifications

• High school diploma or equivalent; Hospitality, Barista, or Food & Beverage certification preferred
• Minimum 1-2 years of experience as a Barista in an upscale hotel, cafe, lounge, or restaurant setting
• Strong knowledge of coffee beans, espresso extraction, milk texturing, brewing methods, and coffee presentation standards
• Proficiency in preparing a wide range of classic and contemporary coffee and non-alcoholic beverages, including latte art where applicable
• Strong customer service orientation, with the ability to engage with guests and provide exceptional service
• Excellent problem-solving and multitasking skills, with the ability to work efficiently in a fast-paced environment
• Familiarity with point-of-sale systems and coffee equipment maintenance procedures
• Fluency in English; proficiency in Arabic is preferred
• Flexible to work mornings, evenings, weekends, and holidays as required
• Local market experience is an asset