{"id":2275541,"url":"https://alion.io/job/boutique-group-reservations-agent-vipgov","title":"Reservations agent VIP/Gov","company":{"id":2052541,"name":"Boutique Group","domain":"boutiquegroup.com","url":"https://alion.io/company/boutiquegroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":61,"open_postings":14,"ghost_share":0.643,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T09:08:20Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-19T23:09:42Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"JOB ROLE\nThe Reservations Agent is responsible for handling guest reservations efficiently and accurately, providing excellent customer service, and supporting the reservations team in achieving departmental goals. This role requires attention to detail, strong communication skills, and the ability to represent the hotel’s values in every guest interaction.\nRESPONSABILITIES\nReceive and process guest reservations accurately via phone, email, online channels, or in person.\nProvide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently.\nUpdate and maintain reservation records in the property management system (PMS) accurately.\nCommunicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.\nAssist in managing reservation workflows, including cancellations, modifications, and no-shows.\nResolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary.\nEmbrace and practice the hotel’s legacy values and competencies in all guest and team interactions.\nSupport team members in achieving departmental goals and maintaining high service standards.\nQualifications & Experience:\nDiploma or degree in Hospitality Management or related field preferred.\nMinimum 1-3 years of experience in hotel reservations or front office operations.\nStrong knowledge of property management systems (PMS) and reservation procedures.\nExcellent communication, interpersonal, and customer service skills.\nHigh attention to detail and ability to multitask in a fast-paced environment.\nCompetencies & Skills:\nCustomer service excellence\nAccuracy and attention to detail\nTeamwork and collaboration\nEffective communication skills\nAbility to practice the hotel’s legacy values and competencies","description_format":"text","description_chars":1812,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-11T09:08:20Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.555,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:55","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/boutique-group-reservations-agent-vipgov","json_url":"https://alion.io/job/boutique-group-reservations-agent-vipgov.json","meta":{"generated_at":"2026-10-22T09:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2052541},"rest":"https://alion.io/mcp/rest/get_company?id=2052541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboutique-group-reservations-agent-vipgov"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboutique-group-reservations-agent-vipgov"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboutique-group-reservations-agent-vipgov"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boutique-group-reservations-agent-vipgov\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboutique-group-reservations-agent-vipgov"}]}