{"id":472053,"url":"https://alion.io/job/bowtie-customer-service-officer","title":"Customer Service Officer","company":{"id":180185,"name":"Bowtie","domain":"bowtie.com.hk","url":"https://alion.io/company/bowtie-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":92,"open_postings":23,"ghost_share":0.043,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":188,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-08-07T10:03:19Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-06T02:46:52Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":90},"description":"Start Your Career with Bowtie Customer Service Team\nBowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.\nAs a young and fast-growing company, grooming and learning from up-and-coming talents is always our priority. \nThere are many advantages to develop your career in a next generation insurers like us, including:\nJob Stability: The insurance industry is known for its stability, even during economic downturns. People and businesses always need insurance coverage, regardless of the state of the economy.\n\nContinuous Learning and Development - you will receive in-depth training and close mentorship support from our experienced and professional CS team!\n\nProfessional Growth and Advancement: Starting at an entry-level position, you can progress through the ranks and take on more responsibility over time. With experience and additional qualifications, you can move into managerial or leadership roles, where you have the chance to shape strategies, mentor junior staff, and make a broader impact within the organization.\n\nAbout the Role\nYou will be working in a fast-paced organization that promotes cross-functional collaboration to offer world-class support to our customers and be a trusted advisor to them.\nAs the bridge between our customers and our team, you are the voice of Bowtie and the champion of our customers' needs! \nYour Key Responsibilities Include:\nYour career at Bowtie will start with a 2 to 3 months comprehensive training program (knowledge transfer, on-the-job training) to help you excel at your role!\nYour primary responsibilities include the following: \nHandle and resolve customer queries through digital channels (live chat, email, and WhatsApp) in a timely, efficient & professional manner\n\nLiaise and collaborate with other related business units to resolve customer queries\n\nActively share insurance domain knowledge & unbiased advice with customers (non-sales role)\n\nProvide daily support to the supervisor and participate in ad hoc projects.\n\n Candidates with more experience will be considered for a Senior Officer role.\nYou are expected to consistently uphold Bowtie’s commitment to fair treatment of clients, ensuring that all client interactions, solutions, and recommendations are appropriate, transparent, and aligned to clients’ needs and best interests.\nThe success of this role will be measured by:\nCustomer satisfaction score\n\nQuality of responses to customers' requests\n\nEfficiency\n\nTools we use:\nZendesk\n\nAbout you\nWe welcome customer-oriented talents with passion, patience, and a caring attitude, who enjoy solving problems from all backgrounds to join us! \nRequired qualifications:\nAt least 1.5 years of experience in a customer service role; Prior experience in insurance customer service is a must\n\nHKCEE/DSE or above \n\nGood command of both spoken and written Cantonese, English, and Mandarin\n\nPleasant, mature, independent, and able to work under pressure\n\nAnd, the following qualifications are preferred but not essential\nIIQE licenses added advantage but not a must (can be complete after joining)\n\nCandidate with more years of experience in the insurance industry may be considered for a Senior Officer role.\nWe Offer\nApart from a great career path and an opportunity to do good and do well, we also offer:\nIn-depth and systematic training and 1:1 coaching\n\nCollaborative, flexible, and open-minded team culture\n\nWork-from-home arrangement\n\nCompetitive package\n\nBenefits include medical/ dental coverage and wellness programs\n\nWeekly sharing sessions and regular social gatherings\n\nExcellent learning opportunities with Professional Development Sponsorship\n\nAbout Bowtie\nWe are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.\nWe believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. \nBy combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.\nWe take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.\nAs we grow, we're always looking for highly dynamic, hands-on, and passionate talents who share our values to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today! \nInformation collected will be treated in strict confidence and used solely for recruitment purposes.\nThe company will retain all applications no longer than 24 months of which will be destroyed thereafter.\nWe are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.","description_format":"text","description_chars":5014,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Health insurance","Insurance coverage","Professional development","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","Life Insurance & Annuities","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-06T13:37:21Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.796,"p_room":0.72,"age_days":90,"expected_fill_days":188,"reasons":["conf:3","win:mid","crowd:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/bowtie-customer-service-officer","json_url":"https://alion.io/job/bowtie-customer-service-officer.json","meta":{"generated_at":"2026-11-06T08:41:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180185},"rest":"https://alion.io/mcp/rest/get_company?id=180185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbowtie-customer-service-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbowtie-customer-service-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbowtie-customer-service-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bowtie-customer-service-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbowtie-customer-service-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":472053}},{"tool":"search_jobs","arguments":{"company":"bowtie.com.hk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":472053},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}