{"id":1911981,"url":"https://alion.io/job/box-customer-success-placement-student","title":"Customer Success Placement Student","company":{"id":627,"name":"Box","domain":"box.com","url":"https://alion.io/company/box","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":34,"ghost_share":0.059,"stale_share":0.471,"repost_share":0.088,"time_to_fill_p50_days":41,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29500,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":39488},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T13:50:07Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T16:14:24Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"WHAT IS BOX?\nBox (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.\nBy joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.\nWHY BOX NEEDS YOU\nContent powers how modern businesses work, and our Customer Success team ensures that our enterprise customers unlock the full power of Box. As a Customer Success Placement Student, you will act as a trusted advisor and partner to world-class organizations, helping them make a successful leap to the cloud and transform how their teams collaborate securely.\nDuring this 12-month placement, you will work directly alongside experienced Customer Success Managers across EMEA (London, Paris, Munich, Amsterdam) on real business challenges. You'll gain end-to-end exposure across customer engagement, data analytics, product adoption, and project management-making a tangible impact on customer retention and digital transformation while building fundamental skills for your future technology career.\nWHAT YOU'LL DO\nCollaborate with Customer Success Managers across EMEA on client-facing initiatives, marketing campaigns, and customer community engagement.\nAnalyze customer health metrics and quantitative data to generate actionable insights for team leadership and enhance operational rigor.\n\nSupport product adoption and optimization strategies to help enterprise clients maximize the business value of Box AI and Intelligent Content Management.\n\nDelivering regular, structured customer contact across the renewal cycle through newsletters, targeted adoption campaigns, workshops, and webinars.\n\nAssist in driving customer retention initiatives and proactively identify trends to function as the internal voice of the customer.\n\nCoordinate cross-functional projects with Sales, Marketing, Consulting, Support, and Product teams to deliver seamless customer experiences.\n\nCreate high-quality, engaging content for internal executive updates (All-Hands, QBR decks) and external client communications.\n\nLead a continuous improvement initiative focused on streamlining and optimizing internal customer success workflows.\n\nLive the Box value to \"Take risks. Fail fast\" by bringing fresh perspectives, experimenting with new ideas, and contributing to best-in-class programs.\n\nWHO YOU ARE\nWe are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.\nEducation: Studies in Business, Management, or Technology fields or related and currently enrolled as an undergraduate student on a recognized university sandwich/placement course returning to complete your final year of study in Autumn 2029.\n\nWork Authorization: Unrestricted right to work in the UK for the full duration of the 12-month placement.\n\nRelationship & Communication Skills: Proven ability to build positive relationships, communicate clearly, and collaborate effectively across teams.\n\nProblem Solving & Data Mindset: Inquisitive and data-driven approach to understanding customer needs and translating insights into practical solutions.\n\nDrive & Resilience: Motivated, self-starting attitude with the ability to manage priorities, adapt to fast-paced environments, and learn from mistakes.\n\nBox lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.\nAt Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!\nBENEFIT\nUK:\nCompetitive salary of £29,500 per annum\nComprehensive pension, private medical, and dental coverage\n\nRobust wellness program with 25 days of paid vacation + your birthday off!\n\nSubsidized gym membership\n\nFree daily lunch ordering program, plus a fully stocked kitchen with snacks and drinks\n\nModern EMEA HQ office located at the White Collar Factory on Old Street, London\n\nPlacement community network and mentorship throughout your placement year\n\nAPPLICATION PROCESS\nSubmit CV\n\nVideo Interview with a member of our Recruitment Team\n\nVideo Interview with the Hiring Manager\n\nVideo Culture Interview\n\nVideo Presentation Interview \n\nEQUAL OPPORTUNITY \nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.\nFor details on how we protect your information when you apply, please see our Personnel Privacy Notice.\nNOTICE OF USE OF AI \nAt Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here.","description_format":"text","description_chars":6260,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Cloud Storage & File Sharing"],"lifecycle":[{"event":"open","at":"2026-10-05T15:00:47Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":0.9,"age_days":17,"expected_fill_days":41,"reasons":["conf:3","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":39488,"is_top_pay":false},"html_url":"https://alion.io/job/box-customer-success-placement-student","json_url":"https://alion.io/job/box-customer-success-placement-student.json","meta":{"generated_at":"2026-10-23T17:23:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":627},"rest":"https://alion.io/mcp/rest/get_company?id=627"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbox-customer-success-placement-student"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbox-customer-success-placement-student"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbox-customer-success-placement-student"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/box-customer-success-placement-student\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbox-customer-success-placement-student"}]}