{"id":1470581,"url":"https://alion.io/job/boxbar-tech-technical-operations-client-success-manager-australia","title":"Technical Operations & Client Success Manager - Australia","company":{"id":696695,"name":"Boxbar Tech","domain":"boxbar.live","url":"https://alion.io/company/boxbar","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":117000,"period":"year","method":"role_country_seniority_unknown","sample_n":67},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T12:37:50Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T06:58:41Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Technical Operations & Client Success Manager - Australia\nLocation: Melbourne-based, with travel to Boxbar sites and events across Australia\nContract: Full-time\nReports to: VP of Operations\nSalary: AUD $100,000 - $130,000 base, plus superannuation\nWorking pattern: Flexible to meet the needs of installations, sports fixtures and live events, including occasional evenings and weekends\nAbout the role\nBoxbar Tech is growing across Australia and needs a trusted person on the ground to lead operational delivery and client success at all Australian sites. You’ll make sure installations and live events run well, our technology is supported and clients have a reliable local point of contact.\nBased in Melbourne, you’ll directly manage the technicians working with Boxbar in Australia, coordinate additional specialist and event support when needed and work closely with colleagues in the UK. This is a hands-on management role: you’ll be present at key sites and events, understand the equipment well enough to oversee setup and first-line troubleshooting and know when to involve specialist support.\nWhat you’ll do\nOwn operational delivery and day-to-day client support across all Australian sites.\nPlan and oversee installations, activations, maintenance and event operations.\nManage, schedule and develop Boxbar’s Australian technicians, sourcing additional technicians and event support as the operation grows.\nBuild strong relationships with clients and venue teams, respond to issues and keep stakeholders informed.\nAttend key sites and events to check readiness, support teams and resolve problems quickly.\nMaintain clear records of equipment, site requirements, incidents, costs and follow-up actions.\nEstablish reliable local processes and standards that can scale with Boxbar’s Australian business.\nAbout you\nYou’ve led technical or field operations in live events, venues, hospitality, dispense systems or a similar hands-on environment. You’re confident managing technicians and contractors, dealing directly with clients and making practical decisions under pressure.\nYou’re comfortable working independently across time zones and travelling when the work requires it. Event schedules vary, so you can flex your working pattern around delivery while keeping organised and clients well supported.\nReady to build what comes next?\nIt’s one thing to keep an established operation running. It’s another to help build one across a country.\nBoxbar has the technology, clients and momentum in Australia. Now we need the person who will make it work brilliantly on the ground. At installations, in packed venues and in the moments when a client needs someone they trust to take charge.\nIf you enjoy leading people, solving real problems and seeing the impact of your work at some of Australia’s biggest events, we’d love to hear from you. Bring your operational judgement, technical curiosity and ambition. We’ll give you the opportunity to help shape what Boxbar becomes in Australia.\nApply now and help us set the standard for how drinks are served at live events.","description_format":"text","description_chars":3070,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Venues"],"lifecycle":[{"event":"open","at":"2026-09-29T16:02:54Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.771,"p_room":0.9,"age_days":15,"expected_fill_days":39,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/boxbar-tech-technical-operations-client-success-manager-australia","json_url":"https://alion.io/job/boxbar-tech-technical-operations-client-success-manager-australia.json","meta":{"generated_at":"2026-10-15T10:50:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696695},"rest":"https://alion.io/mcp/rest/get_company?id=696695"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboxbar-tech-technical-operations-client-success-manager-australia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboxbar-tech-technical-operations-client-success-manager-australia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboxbar-tech-technical-operations-client-success-manager-australia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boxbar-tech-technical-operations-client-success-manager-australia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboxbar-tech-technical-operations-client-success-manager-australia"}]}