{"id":4088897,"url":"https://alion.io/job/boxt-heat-pump-technical-support","title":"Heat Pump Technical Support","company":{"id":1925401,"name":"BOXT","domain":"boxt.co.uk","url":"https://alion.io/company/boxt-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T14:06:35Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-11-11T19:41:39Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":98},"description":"Heat Pump Technical Support\nLeeds Office - Full Time\nAbout the Role\nLooking to move away from working on the tools and into an office-based role?\nWe're looking for someone with heating industry experience to join our Renewables Team, supporting heat pump installations from initial customer checks through to installation and aftercare.\nYou'll use your technical knowledge to support customers and installation engineers, helping ensure heat pump installations are properly designed, planned and completed to a high standard.\nWhat You'll Do\nCall customers to complete pre-survey checks for new heat pump installations.\n\nArrange surveys with installation engineers and ensure these are completed on time.\n\nCreate heat pump system designs and send them to customers for approval.\n\nSupport installation planning and coordinate with engineers.\n\nComplete technical checks and audits following installations.\n\nPrepare customer handover documentation in line with MCS requirements.\n\nProvide technical support to customers and installers.\n\nWhat We're Looking For\nMinimum 5 years' experience within the heating sector.\n\nStrong heating industry knowledge and technical understanding.\n\nComfortable speaking with customers and engineers over the phone and by email.\n\nACS qualifications (CPA1, CCN1, CENWAT) desirable.\n\nLevel 3 Heat Pump qualification desirable.\n\nClear DBS check.\nBenefits:\n\n30 days annual leave + bank holidays\n\nPrivate medical cover with Aviva*\n\n4 x salary Death in Service cover with Zurich*\n\nEnhanced Family friendly policies\n\nSalary sacrifice pension matched up to 6%\n\nOngoing training & development opportunities\n\nSocial events\n\n*After probationary period\nPlease note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.","description_format":"text","description_chars":1793,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Solar 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