{"id":2642971,"url":"https://alion.io/job/boxt-planning-coordinator","title":"Planning Coordinator","company":{"id":1925401,"name":"BOXT","domain":"boxt.co.uk","url":"https://alion.io/company/boxt-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":380},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T13:22:56Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T23:40:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Planning Coordinator\nLeeds Office | Full-time\n\nWho are Zuno?\nThink of us a little like Uber, but for engineers. Skilled tradespeople sign up to our app, choose where they want to work and get connected with installation jobs in their chosen areas.\nWe partner with household names including E.ON, EDF Energy, Worcester Bosch and Tesla, using our technology to connect their products with the engineers who bring them into customers homes.\nAs demand for smarter, more energy-efficient homes grows, were using technology to transform how installations happen across the UK.\nWere not just installing the future of home energy. Were building the technology that makes it possible.\nJob Overview\nAs a Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.\nKey Responsibilities:\nReceive and handle incoming callout requests via phone, email, or online systems.\n\nPrioritise emergency repair requests based on urgency and safety considerations.\n\nSchedule and dispatch qualified engineers or technicians to customer locations promptly.\n\nMaintain clear, professional, and empathetic communication with customers throughout the callout process.\n\nRecord and update customer details, call logs, and job statuses accurately in the system.\n\nLiaise between customers, engineers, and management to ensure smooth and timely resolution.\n\nAdhere to all health and safety regulations and company policies during call handling and coordination.\n\nStrong organisational skills and ability to multitask under pressure.\n\nAbility to remain calm and professional in high-pressure or emergency situations.\n\nFlexibility to work outside normal business hours or on-call shifts as needed.\n\nBenefits:\n30 days annual leave + bank holidays!\n\nPrivate medical cover with Aviva*\n\n4 x salary Death in Service cover with Zurich*\n\nPaid 6 months maternity pay after a year of service\n\nPaid paternity pay after a year of service\n\nSalary sacrifice pension matched up to 6%\n\nOngoing training & development opportunities\n\nSocial events\n\n*After probationary period\nPlease note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.","description_format":"text","description_chars":2419,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Solar Energy","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-15T19:24:40Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T00:52:08Z"},"pay":null,"html_url":"https://alion.io/job/boxt-planning-coordinator","json_url":"https://alion.io/job/boxt-planning-coordinator.json","meta":{"generated_at":"2026-10-16T00:52:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925401},"rest":"https://alion.io/mcp/rest/get_company?id=1925401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboxt-planning-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboxt-planning-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboxt-planning-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boxt-planning-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboxt-planning-coordinator"}]}