{"id":2642976,"url":"https://alion.io/job/boxt-service-repair-engineer","title":"Service & Repair Engineer","company":{"id":1925401,"name":"BOXT","domain":"boxt.co.uk","url":"https://alion.io/company/boxt-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-03T07:57:21Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-30T13:43:41Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":149},"description":"Service & Repair Engineer\nField Based - Yorkshire Region\nJob Summary:\nTo undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customer's homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post installation audits on colleagues and subcontractors.\nKey Responsibilities:\nResponsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.\n\nAdvising and coaching of engineers on best technical practice and customer service issues as required.\n\nRecognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.\n\nCommunicating clearly and professionally with customers, engineers, and colleagues.\n\nAdhering to all relevant legislation, manufacturing regulations and company policies and procedures.\n\nUndertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).\n\nProactively seek advice and guidance where needed.\n\nCarry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.\n\nComplete full boiler installations occasionally when required.\n\nWhere required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.\n\nYou may be requested to carry out desktop auditing from time to time by the Compliance Team.\n\nRepresent Zuno at all times in a professional manner\n\nAny other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.\n\nQualifications & Skills:\nACS qualifications (CPA1, CCN1, CENWAT)\n\nGCSE (Or equivalent) Maths and English\n\nA minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.\n\nRelevant and up-to-date industry specific boiler knowledge\n\nExperience of working in a customer driven environment\n\nHealth and Safety working experience\n\nAnalytical and effective problem-solving skills\n\nClear and effective communication skills with a good command of English\n\nFlexible and adaptable to work loads and tasks\n\nConfidence in working on your own initiative as well as within a team environment.\n\nBenefits:\n30 days annual leave + bank holidays!\n\nPrivate medical cover with Aviva*\n\n4 x salary Death in Service cover with Zurich*\n\nPaid 6 months maternity pay after a year of service\n\nPaid paternity pay after a year of service\n\nSalary sacrifice pension matched up to 6%\n\nOngoing training & development opportunities\n\nSocial events\n\n*After probationary period\nPlease note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the 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