{"id":827639,"url":"https://alion.io/job/boxxe-noc-3rd-line-technical-team-leader","title":"NOC 3rd Line Technical Team Leader","company":{"id":669571,"name":"boxxe","domain":"boxxe.com","url":"https://alion.io/company/boxxe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-16T17:19:45Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-10T03:54:53Z","board_verified":true,"closed_at":null,"days_open":266,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":266},"description":"For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.\nAt boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.\nYour Mission\nThe boxxe NOC operates across Cisco, Fortinet and Palo Alto technologies, delivering high-level services backed by top-tier partnerships. As a NOC 3rd Line Technical Team Leader, you’ll lead a team of senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high-quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. You’ll champion process and technical improvements, shaping how we work and embedding best practice across Operations. Your team will play a key role in supporting lower tiers with guidance, training and development. Working closely with the NOC Tech Lead, you’ll help introduce new products and services, validating deliverables and ensuring the wider team has the skills and clarity needed to support them confidently.\nWhat you’ll be doing\nLeading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers\nEnsuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers\nOversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery to minimise impact to customers, stepping in to assist where required\nDriving a culture of Customer Excellence and Continual Service Improvement within the team\nIdentifying, developing, communicating, and implementing process changes across the services to improve customer experience for the team and the wider operations team\nActing as a point of technical escalation for the NOC engineers\nWorking with the NOC 1st Line / 2nd Line Team Leaders to ensure tickets are being escalated to the 3rd Line team where appropriate and providing guidance and knowledge for those team to drive reduction in calls moving to the 3rd line team\nActing as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours escalations.\nProvide input into Service Transition to ensure successful go-live of Managed Service contracts\nWork with the Service Management teams to identify opportunities for improvement within customers accounts\nSupporting the NOC Manager in required audits for the operation to gain and maintain relevant accreditations\nWhat experience we think you’ll need\nA track record of thriving in a fast-paced NOC or similar technical operations environment\n\nProven experience leading high-performing engineering teams and elevating overall capability\n\nOutstanding interpersonal and communication skills, with the confidence to influence, mentor and inspire others\n\nStrong analytical, planning and organisational abilities, with a knack for turning complex problems into clear, actionable solutions\n\nDeep technical expertise to at least CCNP / FCP / PCNSE level (or equivalent), with the drive to continuously grow and stay ahead of emerging technologies\n\n As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. 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