{"id":4048495,"url":"https://alion.io/job/boyd-gaming-digital-app-support-analyst","title":"Digital App Support Analyst","company":{"id":19571,"name":"Boyd Gaming","domain":"boydgaming.com","url":"https://alion.io/company/boyd-gaming","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":106,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Postman","optional":true},{"name":"Swagger","optional":true}],"status":"live","first_seen_at":"2026-11-10T23:55:32Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T00:56:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.\n The Digital Application Support Analyst is responsible for supporting the Company’s Digital Product platform and related services. This role provides operational and technical support through proactive monitoring, incident response, troubleshooting, release validation, and vendor coordination. The position works closely with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable and efficient operation of customer-facing digital services.\nMonitor the Digital Product platform and associated services\nInvestigate and troubleshoot application, service, and integration issues.\nRespond to incidents, alerts, and escalated support requests.\nSupport production releases and post-release validation activities.\nCoordinate issue resolution with vendors and internal technology teams.\nAnalyze application behavior, transaction failures, and service interruptions.\nMaintain support documentation, knowledge articles, and operational procedures.\nParticipate in rotating on-call support for evenings, weekends, and holidays.\nAssist in developing operational best practices and monitoring standards. \nSupport transition-to-production activities for new digital capabilities\n 1-3 years of application, technical, systems, or production support experience\nBachelor’s degree or equivalent related experience\nExperience with application/production support, incident management, and troubleshooting\nWorking knowledge of basic SQL, APIs, JSON, and web applications\nExperience with identity management and ServiceNow or a similar ITSM platform\nStrong analytical, problem-solving, and prioritization skills\nExcellent written and verbal communication skills\nStrong customer-service mindset with the ability to work independently and collaboratively\nPreferred Qualifications\nExperience supporting mobile applications, websites, or other customer facing digital products\nFamiliarity with API testing tools such as Postman or Swagger\nExperience with application monitoring tools and vendor management\nExperience within gaming, hospitality, loyalty, or e-commerce environments\n All your information will be kept confidential according to EEO guidelines.\nBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate 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